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| Saturday, November 21, 2009 |
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DIRECTV® Terms
& Conditions
| The following
lease terms apply for products that incorporate DIRECTV
technology (contain a DIRECTV access card). By leasing DIRECTV
equipment from DIRECTV through SOLID SIGNAL, you are indicating
your express acceptance of the following terms and conditions: |
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Subscriber Representation
1. As the lessee, you assume all
responsibilities for the terms listed herein both as the lessee of the
DIRECTV equipment and on behalf of the DIRECTV programming customer if
he or she is different than you.
Activation of DIRECTV Receivers
2. Within 30 days of leasing, you will install and activate all DIRECTV
Receivers (with enclosed access cards) leased at a residential,
non-commercial dwelling within the Continental United States, at the
physical address, and phone number provided at the time of the order.
3. Within 30 days you will activate DIRECTV service using the DIRECTV
account number provided by SOLID SIGNAL (unless you are a current
DIRECTV customer) for all DIRECTV receivers leased. Receipt of DIRECTV
programming is subject to these Terms and the DIRECTV Customer
Agreement; a copy is provided at DIRECTV.com and may be provided to you
at the time of installation, and in your first billing statement.
4. If leasing from SOLID SIGNAL as a new DIRECTV customer you agree to
activate the receiver(s) and access card(s) provided by SOLID SIGNAL as
the primary receiver(s) and access card(s) on your DIRECTV account. In
order to ensure the above occurs please make sure to activate a SOLID
SIGNAL receiver and associated access card before any other receiver(s)
or access card(s) you may have leased. Failure to do so may result in a
breach of this agreement.
5. DIRECTV programming will be activated on each DIRECTV Receiver leased
from SOLID SIGNAL within 30 days of receipt. Activation of a single
receiver does not fulfill your obligations under this agreement if you
have leased more than one receiver.
6. DIRECTV programming will be activated on each DIRECTV Receiver leased
from SOLID SIGNAL using the original access card included in the
equipment.
7. ACTIVATION OF PROGRAMMING MAY BE SUBJECT TO CREDIT APPROVAL AND
REQUIRES VALID SERVICE ADDRESS, SOCIAL SECURITY NUMBER AND/OR MAJOR
CREDIT CARD. DEPOSIT OR PRE-PAYMENT MAY BE REQUIRED. Failure to activate
due to any of these conditions, does not relieve you of the obligation
to activate the receivers.
Programming Commitment
8. The following applies to leasing by both new and existing DIRECTV
customers:
a) You agree to activate (or upgrade if applicable for existing DIRECTV
customers) to any DIRECTV TOTAL CHOICE® package ($41.99/mo. or above) or
DIRECTV PARA TODOS package ($29.99/mo. or above) for (a) 1 year for
standard receivers or (b) 24 consecutive months for DVR, High
Definition, and High Definition DVR receivers or (c) the period
determined in the terms and conditions of the DIRECTV Customer
Agreement; a copy is provided at DIRECTV.com b) If you are an existing
DIRECTV customer, this programming commitment will supercede any
existing DIRECTV programming commitment on your existing DIRECTV
account.
Potential Charges
9. You are pre-authorizing SOLID SIGNAL to charge the credit card you
used on the order with a one-time fee, as listed below, for each DIRECTV
Receiver (access card) leased should you fail to fulfill the terms as
listed herein, including but not limited to non-activation of receivers.
a) DIRECTV DVR & DIRECTV HD DVR Receivers: $350.00
b) All Other DIRECTV & DIRECTV HD Receivers $225.00
10. If you are a new, first-time DIRECTV customer, you are pre-authorizing
SOLID SIGNAL to charge the credit card used on the order with a
one-time, non-refundable fee, of $50.00 if you leased multiple receivers
and do not activate all receivers on the same calendar date.
11. You are pre-authorizing SOLID SIGNAL to charge the credit card used on
the order with a one-time, non-refundable fee, of $50.00 if your
installation or activation is not successful due to your residence not
having the required line of site to the Southern Sky. In addition to
this fee, if the receivers are not returned within 10 days of the failed
installation, then you further pre-authorize SOLID SIGNAL to charge the
credit card used on the order with the fees described in paragraph 9 of
this agreement.
12. You agree to pay SOLID SIGNAL any and all costs associated with the
collection of fees detailed above, including those fee amounts, should
the credit card entered have insufficient funds or be declined for any
reason whatsoever.
13. You agree that any legal action brought in connection with the
enforcement of this agreement will be done in Henrico County in the
State of Michigan and in accordance with the laws of the State of
Michigan. You also agree that the prevailing party will be entitled to
recover all expenses, including but not limited to, reasonable attorney
fees and filing fees.
DIRECTV Returns
14. If you return the DIRECTV equipment under the standard SOLID SIGNAL
Return Policy, where you also ordered Professional Installation, you may
be liable for a non-refundable $50.00 trip fee to be deducted from the
order total. This fee will come into effect if the installer comes to
the physical location where the DIRECTV equipment is to be installed and
cannot obtain a line of sight or if you do not agree to any fees that
are required due to a NON-Standard installation as outlined in our
Installation Agreement. If the order total was less than $50.00, then
you pre-authorize SOLID SIGNAL to charge the credit card used on the
order with the difference (non refundable) to be determined at the time
of return processing. Shipping and handling charges are also NOT
Refundable.
15. If you return the DIRECTV equipment under the standard SOLID SIGNAL
Return Policy, where you also ordered Professional Installation, you
will be liable for a one-time non-refundable $150.00 installation
removal fee. This fee will come into affect if you cancel or return the
order after the installation has been completed.
16. If you return the DIRECTV equipment without the original access card
included, your potential return credit (order total less shipping and
handling) will be affected in the following manner:
a) If the absent access card has not been activated you will be subject
to a non-activation fee (see Potential Charges above).
b) If the absent access card has been activated, you will not be
eligible for any return or refund. It is not necessary to activate the
access card to determine or evaluate signal strength and/or picture
quality.
Errors & Omissions
17. SOLID SIGNAL makes every effort to ensure that the information about
our products and services provided on SOLID SIGNAL is accurate,
complete, and current. Despite these efforts, there may be instances
when information about a product contains inaccurate or incomplete data,
including data about the products price, specifications or
availability. SOLID SIGNAL makes no warranty or guarantee that the
information on SOLID SIGNAL is error-free, complete, or current. SOLID
SIGNAL reserves the right to correct errors and/or update the content on
SOLID SIGNAL at any time without notice. SOLID SIGNAL also reserves the
right to refuse or cancel any order containing any error or inaccuracy,
including after the order has been submitted, whether or not the order
has been confirmed and your credit card charged. If your order is
canceled after your payment has been processed, we will issue a full
refund to the original payment type.
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Contact us:
Signal Group LLC
SolidSignal.com
SolidSignal.tv
25225 Regency Drive
Novi, MI 48375
1-877-312-4547
info@solidsignal.com
Phone: (248) 896-8587
Fax: (248) 476-8166
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Hours
of Operation
Monday - Thursday: 8:00am - 9:00pm (EST)
Friday: 8:00am - 8:00pm (EST)
Saturday & Sunday: 10:00am - 7:00pm (EST)
Tech Support: Monday - Friday: 8:00am - 5:00pm (EST)
Email
for Returns:
returns@solidsignal.com
Distribution
Facility
Signal
Distribution
25225 Regency Drive
Novi, MI48375
We do offer walk-in retail services
at our location.
Pickup times must be scheduled by phone. Available pickup times occur Monday thru Friday, 8:00 AM - 5:00 PM. Customer pickup service is for U.S. residents only.
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1999-2009 Solid Signal,
Signal Group LLC & Affiliates 