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Friday, October 31, 2014
 
 
 
 
 
 Solid Signal  Solid Signal Payment Terms
Solid Signal Payment Terms


Web Pricing & Availability

Product price and availability information are subject to change without notice. We strive to keep stock and shipping information as accurate as possible. However, there are certain circumstances which are out of our control. For instance, if there is a limited supply of a product available, other customers may have purchased all our available stock during the time you first saw the item listed and actual time of order confirmation - creating a condition in which the item has become unavailable once again. We will ship the order as soon as stock replenishes - unless you decide to cancel your order prior to shipment. Please contact us if you would like to cancel your order. Include your last name, order number, and phone number for reference.


More ways to place an order than via the web


While our web site offers our customers a secure and convenient way to purchase items from our store, we do have customers who would like to complete the transaction using more traditional terms.

Place your order through our web site

Solid Signal makes ordering online a snap! You can order anything directly through our web site with you the use of your Visa, MasterCard, American Express, or Discover credit card. Order placement is quick and easy, and you will be able to track your order all the way up to package delivery. For you convenience, we also accept PayPal payment services and utilize Checkout-By-Amazon as forms of online payments as well.



Place your order over the phone

Solid Signal also offers the option of placing your order via the telephone. If you would like to make a purchase this way, please call us at 1-866-374-4625 during normal business hours. A representative from Solid Signal will be happy to assist you.

Order via regular mail (Check or Money Order)

Solid Signal does accept check or money order as a form of payment. You will need to provide the correct information in your mailing with regards to the items you would like to purchase. Please contact us prior to sending us the information to determine proper shipping costs to your location. If we do not receive all of the information required below, we return the check to the address listed on postage and your order will not be processed.

Please provide the following information in your mailing:

(1) List of items and quantities you would like to purchase

(2) Your full name (first & last)

(3) Your phone number (including area code)

(4) Your Shipping address (P.O. Boxes not accepted)

(5) Your e-mail address (optional), for order confirmation.

(6) Check or Money Order for the total amount (discussed prior) of your intended order. PLEASE MAKE CHECK or MONEY ORDER payable to "The Signal Group" or "Solid Signal" (The Signal Group is the parent company of Solid Signal).

Please send all of the above to the following address:

The Signal Group (Solid Signal)
25225 Regency Drive
Attn: Mail-Order Dept
Novi, MI 48375


We will process and ship your order once funds have been cleared with all appropriated banks. Order notification and confirmations will only be sent to those customers who provide an e-mail address.



Contact us:

Signal Group LLC
SolidSignal.com
SolidSignal.tv

25225 Regency Drive
Novi, MI 48375

1-877-312-4547
Info@solidsignal.com

Canadian Customers

Phone: (248) 896-8587
Fax: (248) 476-8166



 
Hours of Operation

Mon: 9:00 AM - 8:00 PM
Tue: 9:00 AM - 8:00 PM
Wed: 9:00 AM - 8:00 PM
Thu: 9:00 AM - 8:00 PM
Fri: 9:00 AM - 7:00 PM
Sat: 10:00 AM - 5:00 PM
Sun: 10:00 AM - 5:00 PM

All Times in EST
Closed Christmas Day, New Years Day, Thanksgiving Day, Easter Sunday, Independence Day, Memorial Day, Labor Day


Email for Returns:  Returns@solidsignal.com


Distribution Facility

Signal Distribution
25225 Regency Drive
Novi, MI48375


We do offer walk-in retail services at our location.
Pickup times must be scheduled by phone. Available pickup times occur Monday thru Friday, 8:00 AM - 5:00 PM. Customer pickup service is for U.S. residents only.


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 ©1999-2014 Solid Signal, Signal Group LLC & Affiliates
  We accept: Checks accepted by Mail