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Wednesday, July 30, 2014
 
 
 
 
 
 Solid Signal  Solid Signal Shipping Information
Untitled Document

At Solid Signal, we offer our customers the ability to ship via Ground, Next Business Day, and Second Day. Shipping rates are simply calculated based on the total weight of the items in your order and that total shipping amount is incorporated into our shopping cart application. We see this as an advantage to our customers because our shopping cart reflects a "total cost of order" while shopping. Saturday delivery is available in some areas.

Customer Pickup Services

We offer customer pickup service at our Novi, Michigan location for a select number of products. Pickup times must be scheduled by phone. Available pickup times occur Monday thru Friday, 8:00 AM - 5:00 PM. EST Customer pickup service is for U.S. residents only.

Determining Shipping & Handling Cost(s) for Items Listed for Purchase

Determining the shipping & handling costs for item(s) listed for purchase with Solid Signal is easy; just add the item(s) to your shopping cart! There is no requirement to buy; Adding item(s) to your cart will allow you to view freight options and the associated costs for the item(s) prior to placing the order. There are no additional costs for shipping within the contiguous USA. (See below for shipments outside the contiguous USA) After you have sent the items to your cart you can view the shipping charges for your selected shipping option at any time during your shopping experience by "viewing your cart".

Our shipping department continues to process new orders after 2:00 PM EST on Fridays and on weekends, but will not restart shipping orders again until the Monday of the following week. We do not ship packages on holidays including Memorial Day, July 4th, Labor Day, Thanksgiving Day, Christmas Eve/Day, and New Year’s Eve/Day.

Explanation of Solid Signal Shipping Methods

Ground - Delivery of your item(s) is expected to occur within 2 to 7 business days of the placed order date no matter what day you place your order.

Second Business Day - Your shipment is expected to be delivered to the defined shipping location 2 business days from the order placement date, assuming that the order was placed by 1:00PM EST. Saturdays and Sundays are not included as a shipping or delivery day. Our $3.99 2nd Day pricing does not apply to international orders.

Next Business Day - Your shipment is expected to be delivered the following business day (MON-FRI). Next Day shipping requires that your order be placed by 1:00PM EST (Mon-Thurs) to receive your item(s) the following business day. Next day shipping does not guarantee delivery before 10:30 AM, however your packages may arrive in the AM. Saturdays and Sundays are not included as a shipping or delivery day.

Saturday Next Day Express - Allows you the choice of having your order arrive on Saturday if you are placing an order Thursday night or before 1:00 PM EST on a Friday. Please call to set up this type of delivery service. Saturday delivery available in select areas only.

Service for Customers within the 48 Contiguous States

UPS and FedEx guarantee a delivery date for every ground package based on distribution center location, to all addresses with the 48 contiguous states. Scheduled delivery times vary from time to time as changes in technology, location, distribution, and volume occur. If you would like to receive your goods faster than what is provided by UPS or FedEx Ground service, please choose another shipping method during your shopping experience. You may change your shipping method by viewing your cart and selecting from the drop-down menu near the bottom of your cart.

Service for Customers in Military Locations

All packages shipped to customers located within the boundary lines of United States Military bases in the contiguous United States will automatically be charged a surcharge of $15.00 (USD). This is to cover the additional charges applied by United States Postal Service (USPS).

Service for Customers in Alaska, Hawaii, and Puerto Rico

Most packages shipped to customers located in Alaska or Hawaii will be shipped at the two day air charge that can be viewed and selected by viewing your cart during your shopping experience. Please select 2-day air for your Alaska or Hawaii packages. Solid Signal will notify you if your Alaska/Hawaii shipment requires additional shipping fees.

Service for Customers in Canada

Please call (1) 248-479-1517 to place your order, so that we are able to provide you with accurate shipping charges, otherwise we will contact you after the order has been placed with the accurate shipping charges. Please Note: Canadian customers are subject to duty tax and are responsible to pay duty taxes incurred at the time of delivery. Duties are to be paid directly to the shipping carrier. Our $4.99 2nd Day pricing does not apply to international orders.

Service for Customers purchasing Antenna Towers

Shipment of large antenna towers normally requires the use of a freight line company. UPS and FedEx will not accept such large shipments. If you require a tracking number for your antenna tower order, please contact us by phone so that we may provide shipping and tracking information for your order. PayPal is not an accepted form of payment for tower orders.

Additional Information Regarding Shipping

We will ship your order from any one of our distribution centers in various areas of the country, and occasionally directly from the manufacturer.

Your package may not specifically say "Solid Signal" on the box

Please do not return the package under the assumption that it is something you did not order. The method by which your package is shipped is to your advantage and was specifically designed this way to effectively get the products you have purchased at Solid Signal directly to you the fastest way possible. How your package arrives to you will never impact the amount you were originally charged for shipping.




Contact us:

Signal Group LLC
SolidSignal.com
SolidSignal.tv

25225 Regency Drive
Novi, MI 48375

1-877-312-4547
Info@solidsignal.com

Canadian Customers

Phone: (248) 896-8587
Fax: (248) 476-8166



 
Hours of Operation

Mon: 9:00 AM - 9:00 PM
Tue: 9:00 AM - 9:00 PM
Wed: 9:00 AM - 9:00 PM
Thu: 9:00 AM - 9:00 PM
Fri: 9:00 AM - 7:00 PM
Sat: 10:00 AM - 7:00 PM
Sun: 12:00 PM - 9:00 PM

All Times in EST
Closed Christmas Day, New Years Day, Thanksgiving Day, Easter Sunday, Independence Day, Memorial Day, Labor Day


Email for Returns:  Returns@solidsignal.com


Distribution Facility

Signal Distribution
25225 Regency Drive
Novi, MI48375


We do offer walk-in retail services at our location.
Pickup times must be scheduled by phone. Available pickup times occur Monday thru Friday, 8:00 AM - 5:00 PM. Customer pickup service is for U.S. residents only.


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