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SOLID SIGNAL
connecting you to your audio & video solutions
NEED HELP? CALL US 1.877.312.4547 |
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Solid Signal Privacy
Policy
Effective Date:
March 28, 2009
Online Privacy |
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We´ve
all heard about it, were all concerned about it: Online
Privacy! But just what is Online Privacy? At Solid Signal, we
believe that the issues of online privacy and security go far
beyond simply protecting customer credit card numbers from
hackers, and not SPAM mailing our customers. We strongly believe
that the privacy policy and associated practices of a company
reveal the true character of that company.
We hope that
you find this document helpful and informative, if you have any
questions regarding what is contained within it, please don´t
hesitate to send us an email to
info@SolidSignal.com.
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Scope of the Policy
Signal Group, LLC is a licensee of the TRUSTe Privacy Program. TRUSTe is an
independent, non-profit organization whose mission is to build user’s
trust and confidence in the Internet by promoting the use of fair
information practices. This privacy statement covers the sites
http://www.solidsignal.tv/
and http://www.solidsignal.com/. Because this Web site wants to
demonstrate its commitment to your privacy, it has agreed to disclose
its information practices and have its privacy practices reviewed for
compliance by TRUSTe.
If you have questions or concerns regarding this statement, you should
first contact Mae Kouza at
info@SolidSignal.com . If you do not receive
acknowledgement of your inquiry or your inquiry has not been
satisfactorily address, you should contact TRUSTe at
http://www.truste.org/consumers/watchdog_complaint.php.
TRUSTe will then serve as a liaison with us to resolve your concerns.
Please note also that although some of Solid Signals products are only
sold to residents of the Unites States, our practice of protecting your
privacy knows no borders. If you are an international visitor or
customer and you share your information with us, you too can be assured
that our general protection policy will apply equally to that
information. Signal Group´s privacy policy and its protection of
personally identifiable information applies to ALL VISITORS, acting in
any capacity whatsoever.
The Information We Collect
Your privacy is extremely important to us. In the
normal operation of our business we collect personally information about
you. This statement is a full and complete disclosure about the
information we collect and how it might be used. This notice of
disclosure regarding our information collection policy applies to all
information collected or submitted on any Solid Signal websites as
identified above. Solid Signal (Signal Group LLC) is the sole owner of
information collected on our websites. We do not sell, rent or share
this information in ways that are different from what is disclosed in
this statement.
IP Addresses and Header Information
A Web cookie, is a parcel of text sent by a server to a web browser and
then sent back unchanged by the browser each time it accesses that
server. HTTP cookies are used for authenticating, tracking, and
maintaining specific information about users, such as site preferences
and the contents of their electronic shopping carts. The cookie that is
tracked is not tied to your personally identifiable information.
We log information site-wide regarding visitor IP addresses. This
information is contained in the HTTP Header and is passed to us each
time you request a page or image from one of our sites. It is
essentially your address, and lets us know where to send the page or
image that was requested. This address does not track any personal
information and is reset when you restart your browser.
There is no personal information gathered by us, or passed to us by the
HTTP header.
Personal Information (About You)
Solid Signal collects personal identifiable information (PII) about
consumers in a variety of ways:
Through a variety of response forms and email links on its websites.
Such as when you register for an account, "contact us" or using our
"tell a friend" feature. These resources help you get in touch with us for a variety of reasons.
In the case of response forms, fields not critical to the processing of
the form are made optional. You could expect to see the following
personally identifiable information collected on one of these forms:
º Your name
º Your email address
º Your telephone number (possibly multiple numbers)
º Your zip code
At the point of sale we collect
all information necessary to the processing of the order being placed.
Specifically, the Personally Identifiable data we collect is:
º Your name
º Your email address
º Your telephone number (possibly multiple numbers)
º Your address (possibly multiple addresses)
º Your financial information (such as credit card number)
Through our newsletter and special offers email sign up, the
Personally Identifiable data we collect is:
º Your email address
Through response forms offered to give
consumers an opportunity to take part in a variety of contests and
incentives. You could expect to see the following personally
identifiable information collected on one of these forms:
º Your name
º Your email address
º Your telephone number (possibly multiple numbers)
º Your zip code
Cookies
AA cookie is a small text file that you may allow us (via your web
browser settings) to place on your hard drive. Although this sounds
strange at first, it is really not dangerous at all and doesn´t endanger
your privacy, your computer or the personal information stored there.
Lets take a look at why:
VISITORZ464MYLABTFP8HF1LNJ53SX51EL496
www.solidsignal.com07143765322939363319322252029326235*
What you have just seen is a typical cookie from an SolidSignal.com
website. You probably have dozens of cookies on your computer just like
this one, from sites you have visited. No web server on the Internet can retrieve cookie
information unless they are the one that put it there. Our cookies may
be tied to your personally identifiable information, however at no point
do we store password information within a cookie.
What we use cookies for is described below.
The Way We Use Information
Now that weve discussed the information we collect about you, you´re
probably wondering what we do with it all. Allow us to take a few
moments and answer this very important question.
IP Addresses and Header Information
Although the information passed to us in an HTTP header is of a
non-personal nature, many of the things we can track are vital to our
ability to bring you a high quality website that you can enjoy and
navigate easily.
Some of the ways we use the information we gather from headers are:
· We compile and analyze log file data to gain a cross-section
representation of our visitors. This allows us to build websites that
suit the needs of our customers based on their unique browser, operating
system and screen resolution choices.
· We compile and analyze log file data to show us where our visitors
come from. This information helps our marketing department invest our
time and resources in only the most cost effective and efficient
advertising initiatives.
· We use the visitors IP Address as a temporary identifier to store the
history of the visit and the contents of the visitors shopping cart.
Personal
Information
Solid Signal uses the personal information it collects about its
visitors and about people other than its visitors, in very specific and
meaningful ways that directly relate to the manner in which it was
received. Below are detailed the ways that we use information:
· If a visitor emails us regarding an issue, our staff will reply to the
email with the intention of providing the information requested by the
visitor. Once the question or request for information is resolved, the
visitor email will be archived for up to 1 year and then destroyed. At
no time are the email addresses in this group sold, or used for any
other purpose whatsoever. If that visitor were to email us and include
personally identifiable information about another person, that other
persons information would likewise be used for the purpose at hand and
ultimately destroyed.
· If a visitor fills out one of our response forms regarding a question
or request for information, our staff will reply to the request via
email or phone, depending on the customers wish (as specified in the
form.) Once the question or request for information is resolved, the
visitors response form data will be archived for up to 1 year and then
destroyed. If a response form contains a checkbox option for inclusion
in future promotional mailings, and the user hasn´t opted out of the
check-box, the
customers information will be logged in our promotional email database.
If not, we will at no time use the customers information for any other
purpose whatsoever. For details of our policy regarding acceptable uses
of visitor email addresses, please see below.
· The information collected at the point of purchase from a visitor is
used by us to efficiently and effectively fulfill that order to the
customer. We also log the customers acceptance of our sales terms, if
applicable. Making a purchase from a Solid Signal website will cause
you to receive several functional and necessary emails which are
detailed below. A customer may also receive a phone call as a result of
an order to verify essential information. Such as credit card billing
address information used for transaction verification.
· We use 3rd party service providers to administer financial
transactions and shipment of purchased products. It is necessary for us
to provide these companies with your personally identifiable information
in order to fulfill the requested purchase and or services. These 3rd
party providers are prohibited from using your personal information for
any secondary purposes.
Cookies
Solid Signal uses cookie technology in several ways that do not abuse
the trust or confidence of our visitors. These ways are detailed as
follows:
· We set cookies on certain pages where we make use of JavaScript
pop-up windows to determine whether or not a visitor has been prompted
by a particular window. This increases visitor satisfaction because it
means we dont make you look at a pop-up window more than once per
visit.
· We set cookies to recognize a returning visitor. This allows us to
maintain your individual settings, if applicable.
Solid Signal does not require cookies and if you reject our cookie you
may still use our site. The only drawback is that your experience will
be less convenient and personalized.
Some of our business partners (e.g., advertisers) use cookies on our
site. We have no access to or control over these cookies.
This privacy statement covers the use of cookies by Solid Signal only
and does not cover the use of cookies by any business partners.
Solid Signal Customer E-mail Policy
One of the most widely discussed facets of online privacy deals with
unsolicited email messages affectionately known as SPAM. Solid Signal
does not SPAM its customers and recognizes that SPAM is a harmful and
unwanted nuisance. We do, however, send email messages to our customers
under certain circumstances and would like to explain the rules that
govern our decision to do so.
Email Messages Resulting From an Order
· A customer who orders product from us online (as opposed to phoning
their order into our call center) will receive an email confirmation
within a few moments that their order was successfully processed by our
shopping cart. This additional mailing is the only way in which orders
placed online and offline differ.
· A customer who places an order with us is agreeing to receive a
certain number of informational emails that we feel are a critical part
of a confirmed order. The number of e-mails we send are the absolute
minimum that we need to send to satisfy our needs, including shipping &
tracking confirmation and the provision of a sales receipt to the
customer.
· If the customer chooses to unsubscribe they will not receive any more
direct e-mails. Unless they purchase another product from us. Removal
from the email mailing list can be accomplished after any mailing by
following the unsubscribe instructions included with the mailing or
logging into their Solid Signal Account.
Email Messages Resulting From Newsletter Sign
Up
· When you place an order or sign up for our newsletters and special
offers emails you will receive occasional emails sent by us. You may
opt-out of these optional communications at any time by accessing your
account online and changing preferences or by unsubscribing directly
from the email communications themselves. We do not share your email
address with any outside parties; however, we do send promotional offers
on behalf of our partners.
Tell-A-Friend
· If you choose to use our referral service to tell a friend about our
site, we will ask you for your friend’s name and email address. We will
automatically send your friend a one-time email inviting him or her to
visit the site. Solid Signal does not store this information and the
email is for the sole purpose of sending this one-time email.
Our Commitment To Data Security
To prevent unauthorized access, maintain data accuracy, and ensure the
correct use of information, we have put in place appropriate physical,
electronic, and managerial procedures to safeguard and secure the
information we collect online.
· In many cases, we verify the accuracy of the individually identifiable
information by contacting our customers and confirming the information
we have after an online sale. This process covers all of our
individually identifiable information that is collected and stored
because all of this type of information is sales related.
· We utilize SSL Encryption technology to protect your online order and
personal information from theft and misuse when you are connected to our
secure server. VeriSign digitally signs their secure Internet servers,
so you can be sure we are who we represent ourselves to be.
Our 128-Bit SSL encryption certificate is provided by GeoTrust online
security providers. For more information regarding the validity of our
SSL certificate, you may click on the GeoTrust logo below.
· Our Servers are locked at all times and are only accessed by properly
authorized staff.
· Please be aware that certain communications, namely email and
telephone conversations are not protected by SSL encryption and third
parties may unlawfully intercept or access transmissions or private
communications.
· Although we use practices equal to or exceeding industry standard to
protect your privacy, "perfect security" simply does not exist on the
Internet. Personally identifiable information from your communications
sent to us via an unsecured means (such as email) may be intercepted by
a third party and may not remain secure.
Legal Disclaimer
· Please be aware that we may be required to disclose information about
you to the government or third parties under certain circumstances as
required by law such as to comply with a judicial proceeding, court
order or subpoena. We cooperate fully with all law enforcement inquiries
and with all third parties to enforce their intellectual property or
other rights. Further, we can (and you authorize us to) disclose any
information about you to law enforcement or other government officials
to the extent required to comply with the law.
Our Employees and Your Privacy
Of course we realize that any policy or set of procedures is only as
good as the men and women who implement it. Solid Signal has a
well-trained, professional staff that is committed to your satisfaction.
We recognized early how important the issue of privacy would be to our
customers and implemented an employee privacy awareness program that has
had great results. Each of our employees has read and fully understands
the implications of this document and is committed to making our company
a safe and customer-friendly place to do business.
External Links
Our websites may contain links to other destinations on the World Wide
Web. Please be aware that Solid Signal has not reviewed and is not
responsible for the privacy practices of other companies.
Our Commitment To Children´s Privacy
We understand that protecting the privacy of the very young is especially
important. For that reason, we do not collect or maintain information at
our website from those we actually know are under 18, and no part of our
website is structured to attract anyone under 18.
Changes to this Policy
If we decide to change our privacy policy, we will post those changes to
this privacy statement, the homepage, and other places we deem
appropriate so that you are aware of what information we collect, how we
use it, and under what circumstances, if any, we disclose it. We reserve
the right to modify this privacy statement at any time, so please review
it frequently. If we make material changes to this policy, we will
notify you here, by email, or by means of a notice on our homepage.
Miscellaneous
If a user chooses to submit a testimonial the following personal
information will be displayed with their posting (example: first name,
last initial, city and state). We obtain our users consent prior to
posting their testimonials on our site. We do this to protect your
identity; however, please take care not to include any personally
identifiable information within your submitted testimonial as we cannot
control other’s use of this information. Please be aware that any
personally identifiable information submitted within your testimonial
can be viewed by other visitors to the site and used to send you
unsolicited communication. We are not responsible for any personally
identifiable information you choose to submit within your testimonial.
In addition to the above disclosure of policy and procedure, there are
several other facts that we believe you should be aware of when
evaluating our privacy policies and practices. These additional facts
are:
· Solid Signal is not part of any licensing group.
· Solid Signal does not utilize any profile-based advertising on-site.
Blog and Forums Disclosure
If you use a bulletin board, blog, or chat room on this website, you
should be aware that any personally identifiable information you submit
there can be read, collected, or used by other users on these forums,
and could be used to send you unsolicited messages. We are not
responsible for the personally identifiable information that you choose
to submit in these forums.
Contacting Us
If you have any questions or concerns regarding our privacy policies and
practices we would truly like to hear from you. What are your concerns
about privacy? What can we do to explain the issue to you better? Please
direct your questions, comments and concerns to us at
info@SolidSignal.com.
How to Verify, Correct or Remove Information in
Our Database
You can verify your inclusion in our database (or review all of your
personally identifiable information that we have collected and maintain)
by accessing your account online or contacting us at
info@SolidSignal.com.
You can
correct factual inaccuracies in your personally identifiable information
or make updates by editing the information in your online account or by
sending us a request that credibly shows the error. To protect your
privacy and security, we will take reasonable steps to verify your
identity before making corrections.
You can remove yourself from our database by contacting us with a
request to do so. Your removal shall not include removal from our order
database if there is an actual transaction in your name. Although we
will agree to protect your personal information from future use, we
cannot remove a record of a past transaction.
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Contact us:
Signal Group LLC
SolidSignal.com
SolidSignal.tv
25225 Regency Drive
Novi, MI 48375
1-877-312-4547
Info@solidsignal.com
Canadian Customers
Phone: (248) 896-8587
Fax: (248) 476-8166
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Hours
of Operation
Monday - Thursday: 7:00am - 9:00pm (EST)
Friday: 8:00am - 7:00pm (EST)
Email
for Returns:
Returns@solidsignal.com
Distribution
Facility
Signal
Distribution
25225 Regency Drive
Novi, MI48375
We do offer walk-in retail services
at our location.
Pickup times must be scheduled by phone. Available pickup times occur Monday thru Friday, 8:00 AM - 5:00 PM. Customer pickup service is for U.S. residents only.
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