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| Saturday, November 21, 2009 |
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Solid Signal Returns &
Warranties
Returns
Within 30 days
of receipt of your order, you may return:
Any item in its original condition that either did not fit or was a
core return. The item cannot be disassembled or damaged by incorrect
installation. We are not responsible for installation errors.
Product returns that are returned for credit will be subject to a
restocking fee. Special-order products are not returnable.
Returns will not be accepted for any of the
following reasons:
º Manufacturers original packaging
is missing, incomplete, damaged or defaced
º Opened
prerecorded media, movies, music, software, etc
º Opened expendable
items batteries, discs, tapes, etc
º Missing or damaged: accessories,
warranty cards, manuals, etc
º Product is not in acceptable condition
for resale (scratched, damage, etc.)
º Electrical parts are not
returnable if plugged in or unsealed for any reason
º Any equipment,
or part of packaged item that may require contact with a human orifice,
such as headphones, microphones, etc
º XM Radio Receivers that have
been activated are ineligible for resale and will not be eligible for
return or refund
º No Returns will be accepted without a return
authorization number.
Original order shipping charges are
non-refundable.
No Returns will be accepted
without a return authorization (RMA#)
number.
Digital Converter
Boxes
Digital converter boxes, coupon eligible
converter boxes (CECBs) are not returnable.
Per government mandate, the
$40 coupon used for the purchase of a CECB may not be returned by the
retailer. Should you have a product related issue with a CECB such as
dead on arrival or a defective unit, please contact the manufacturer
directly. See list below for contact information for CECB manufacturers.
Digital Converter
Box Manufacturer Information
Please contact
Digital Converter Box manufacturer for warranty related issues.
FREE Shipping Items
On items
that were sold as "FREE Ground Shipping", it is the customers
responsibility to pay the actual cost to ship the item to the customer
in the original shipment as well as the shipping charges to ship the
item back to us.
Defective Items (non-CECB)
Solid Signal will send a pre-paid Return Services label via email
for the defective item.
Cross-Ship (Advance Replacement): All cross-ship items will only be
accepted under the following conditions: Customer agrees to pay first.
In order for Solid Signal to process the accurate cross ship request,
customers will have to pay for the replacement product first. Credit
will be issued upon receipt of the defective item.
Products with Product Rebates:
Before submitting any product Mail-In Rebates, please be sure you are satisfied with your product and it is in perfect working condition.
Once a Mail-In Rebate has been redeemed, item can not be returned.
DIRECTV
Satellite Receivers
DIRECTV satellite receivers come
with either a 90-Day or 1-Year parts and labor manufacturers warranty.
Solid Signal will accept inactivated* satellite receivers for up to 30
days from the date of purchase. Customers with receivers that have been
activated with DIRECTV must contact the manufacturer for service and
repair. This includes DIRECTV high definition DVR receivers.
Please check your owners manual for manufacturer contact information.
* Activated satellite receivers have been logged with DIRECTV as a
useable device for receiving and watching DIRECTV signal broadcasts.
Special Order Items (Blonder Tongue, AVCOM,
Pico Macom, Drake, etc)
Items purchased from Solid Signal on special order from the
manufacturer are not returnable. Examples of special order items may
include, but are not limited to; Professional headed equipment that must
be configured by the manufacturer, antenna towers (all sizes), items
ordered from manufacturer not listed for purchase on our web site.
Open Box Items
Solid Signal does not offer returns on Open Box Items. All sales are
final. Open Box Items have been surveyed by our technicians and found to
be in perfect working condition. All parts and instructions available at
the time of Open Box Item listing are included in the item packaging.
Product Warranties
Extended Product Warranties
See
RepairMaster
Extended Product Warranties.
Manufacturers Warranty
All parts are covered by their respective Manufacturer Warranty.
Manufacturer warranties vary and are included with your product. Please
review any manufacturer warranty carefully for additional information.
We (the seller) are not responsible for any labor costs which occur as
the result of the installation of wrong or defective parts.
Please be aware that:
º We can process returns and refunds only for items purchased from
us. Any products purchased from another web site or a local store and
returned to us will not be returned by our warehouse.
º We do not
receive returns on Saturday or Sunday
º Shipping costs may be
refunded
only if the return is a result of a shipping error or the item in
question is defective
º Custom ordered
items, items that you have installed or disassembled cannot be returned
º
Damaged items cannot be returned
º No refunds will be given for any
reason after thirty (30) days from receipt of your order
º No Returns
will be accepted without a return authorization (RMA#) number
Return Procedure:
Please
contact us about items you would like to return. Include your name,
order number and approximate date of purchase for faster service. You
will be emailed detailed instructions to follow. Please note: it is the
purchasers responsibility to cover the cost of shipping and handling to
return the unwanted item.
No Returns will be accepted
without a return authorization (RMA#)
number.
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Contact us:
Signal Group LLC
SolidSignal.com
SolidSignal.tv
25225 Regency Drive
Novi, MI 48375
1-877-312-4547
info@solidsignal.com
Phone: (248) 896-8587
Fax: (248) 476-8166
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Hours
of Operation
Monday - Thursday: 8:00am - 9:00pm (EST)
Friday: 8:00am - 8:00pm (EST)
Saturday & Sunday: 10:00am - 7:00pm (EST)
Tech Support: Monday - Friday: 8:00am - 5:00pm (EST)
Email
for Returns:
returns@solidsignal.com
Distribution
Facility
Signal
Distribution
25225 Regency Drive
Novi, MI48375
We do offer walk-in retail services
at our location.
Pickup times must be scheduled by phone. Available pickup times occur Monday thru Friday, 8:00 AM - 5:00 PM. Customer pickup service is for U.S. residents only.
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1999-2009 Solid Signal,
Signal Group LLC & Affiliates 