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Thursday, July 24, 2014
 
 
 
 
 
 Solid Signal  Returns & Warranties
Solid Signal Returns & Warranties


Returns

Within 30 days of receipt of your order, you may return:

Any item in its original condition that either did not fit or was a core return. The item cannot be disassembled or damaged by incorrect installation. We are not responsible for installation errors.

Product returns that are returned for credit will be subject to a restocking fee. Special-order products are not returnable.


Returns will not be accepted for any of the following reasons:

º Manufacturers original packaging is missing, incomplete, damaged or defaced
º Opened prerecorded media, movies, music, software, etc
º Opened expendable items batteries, discs, tapes, etc
º Missing or damaged: accessories, warranty cards, manuals, etc
º Product is not in acceptable condition for resale (scratched, damage, etc.)
º Electrical parts are not returnable if plugged in or unsealed for any reason
º Any equipment, or part of packaged item that may require contact with a human orifice, such as headphones, microphones, etc
º XM Radio Receivers that have been activated are ineligible for resale and will not be eligible for return or refund
º No Returns will be accepted without a return authorization number.

Original order shipping charges are non-refundable.

No Returns will be accepted without a return authorization (RMA#) number. A 25% restocking fee will be applied to your order if the return is unauthorized!

FREE Shipping Items

On items that were sold as "FREE Ground Shipping", it is the customer´s responsibility to pay the actual cost to ship the item to the customer in the original shipment as well as the shipping charges to ship the item back to us.

Defective Items

Solid Signal will send a pre-paid Return Services label via email for the defective item.

Cross-Ship (Advance Replacement): All cross-ship items will only be accepted under the following conditions: Customer agrees to pay first. In order for Solid Signal to process the accurate cross ship request, customers will have to pay for the replacement product first. Credit will be issued upon receipt of the defective item.

Products with Product Rebates:

Before submitting any product Mail-In Rebates, please be sure you are satisfied with your product and it is in perfect working condition. Once a Mail-In Rebate has been redeemed, item cannot be returned.

DIRECTV Satellite Receivers

DIRECTV satellite receivers come with a 90-Day parts and labor manufacturers warranty. Solid Signal will accept inactivated* satellite receivers for up to 30 days from the date of purchase. Customers with receivers that have been activated with DIRECTV must contact the manufacturer for service and repair. This includes DIRECTV high definition DVR receivers. Please check your owners manual for manufacturer contact information.

* Activated satellite receivers have been logged with DIRECTV as a usable device for receiving and watching DIRECTV signal broadcasts.

Special Order Items (Blonder Tongue, AVCOM, Pico Macom, Drake, etc)

Items purchased from Solid Signal on special order from the manufacturer are not returnable. Examples of special order items may include, but are not limited to; Professional headed equipment that must be configured by the manufacturer, antenna towers (all sizes), items ordered from manufacturer not listed for purchase on our web site.

Open Box Items

Solid Signal does not offer returns on Open Box Items. All sales are final. Open Box Items have been surveyed by our technicians and found to be in perfect working condition. All parts and instructions available at the time of Open Box Item listing are included in the item packaging.

Manufacturers Warranty

All parts are covered by their respective Manufacturer Warranty. Manufacturer warranties vary and are included with your product. Please review any manufacturer warranty carefully for additional information.

We (the seller) are not responsible for any labor costs which occur as the result of the installation of wrong or defective parts.

Please be aware that:

º We can process returns and refunds only for items purchased from us. Any products purchased from another web site or a local store and returned to us will not be returned by our warehouse.
º We do not receive returns on Saturday or Sunday
º International orders are subject to a restocking fee of up to 25%
º Shipping costs may be refunded only if the return is a result of a shipping error or the item in question is defective
º Custom ordered items, items that you have installed or disassembled cannot be returned
º Damaged items cannot be returned
º No refunds will be given for any reason after thirty (30) days from receipt of your order
º No Returns will be accepted without a return authorization (RMA#) number. A 25% restocking fee will be applied to your order if the return is unauthorized!

Return Procedure:

Please contact us about items you would like to return. Include your name, order number and approximate date of purchase for faster service. You will be emailed detailed instructions to follow. Please note: it is the purchasers responsibility to cover the cost of shipping and handling to return the unwanted item.

No Returns will be accepted without a return authorization (RMA#) number.




Contact us:

Signal Group LLC
SolidSignal.com
SolidSignal.tv

25225 Regency Drive
Novi, MI 48375

1-877-312-4547
Info@solidsignal.com

Canadian Customers

Phone: (248) 896-8587
Fax: (248) 476-8166



 
Hours of Operation

Mon: 9:00 AM - 9:00 PM
Tue: 9:00 AM - 9:00 PM
Wed: 9:00 AM - 9:00 PM
Thu: 9:00 AM - 9:00 PM
Fri: 9:00 AM - 7:00 PM
Sat: 10:00 AM - 7:00 PM
Sun: 12:00 PM - 9:00 PM

All Times in EST
Closed Christmas Day, New Years Day, Thanksgiving Day, Easter Sunday, Independence Day, Memorial Day, Labor Day


Email for Returns:  Returns@solidsignal.com


Distribution Facility

Signal Distribution
25225 Regency Drive
Novi, MI48375


We do offer walk-in retail services at our location.
Pickup times must be scheduled by phone. Available pickup times occur Monday thru Friday, 8:00 AM - 5:00 PM. Customer pickup service is for U.S. residents only.


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