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 Solid Signal  Solid Signal About Us
Solid Signal - All About Us


More than an online retailer ...

Solid Signal is more than just an online retailer. Solid Signal, specializes in distributing the latest in high-tech equipment and product research to professional media installers and the tech-savvy consumer.

In addition to providing a choice of hundreds of high-quality, name-brand, digital audio and video equipment, Solid Signal offers product information, installation guidance and troubleshooting assistance to enhance customers’ experiences.
Because of its product knowledge and research, Solid Signal is able to help customers determine what products work best for them and provide sound advice on what equipment is needed for optimum audio and video performance. As a CEDIA member, Solid Signal can better serve professional media installers.

It all started …

Solid Signal’s mission to provide hundreds of products to consumers through one, easy-to-use location was derived from Founder Jerry Chapman’s personal experience.

Jerry founded Solid Signal in 2002 after experiencing a great deal of frustration while searching for a specific electronic device online. This experience led him to become an advocate for the tech-savvy, do-it-yourself consumer who wants to obtain the latest technology and information on elite audio and video supplies quickly and easily.

Jerry soon became the largest online retailer of state-of-the-art audio and video equipment. Today Solid Signal offers thousands of products from some of the most trusted and recognized brands in the world, including DIRECTV, Eagle Aspen, Terk, Wireless Extenders, Winegard and Channel Master.

“From day one, Solid Signal has been helping customers find products to solve problems and enhance technology,” Chapman said. “This philosophy and a focus on personalized advice and service has allowed for our fast growth."

Products …

Solid Signal provides products and advice 24 hours a day, 7 days a week so that customers can be sure to find everything they are looking for in audio and video technology. Products include HDTV antennas, satellite equipment, cellular gear and accessories, video security, Sirius satellite radios, LCD televisions, GPS navigation systems, cable and wire supplies, installation tools and professional supplies.

Services …

Solid Signal, located in Novi, Michigan, tracks the latest trends in technology and often knows about products before they are released to the public. Solid Signal can speak to a variety of topics, including cable and satellite technology and service, radio and consumer electronics, television antennas, cellular reception and more.

Security …

Solid Signal prides itself on the steps it takes to ensure customer transactions are secure. The company uses the top three security encryption procedures and firewalls available: VeriSign Payment Services, ScanAlert HACKER SAFE and Payment Card Industry security.




Prefer eBay? Solid Signal has an eBay Department!

Having an eBay storefront allows us to offer you our products, with special offers. We at Solid Signal want to offer our customers our products by any medium you prefer.






Contact us:

Signal Group LLC
SolidSignal.com
SolidSignal.tv

25225 Regency Drive
Novi, MI 48375

1-877-312-4547
Info@solidsignal.com

Canadian Customers

Phone: (248) 896-8587
Fax: (248) 476-8166



 
Hours of Operation

Mon: 8:00 AM - 8:00 PM
Tue: 8:00 AM - 8:00 PM
Wed: 8:00 AM - 8:00 PM
Thu: 8:00 AM - 8:00 PM
Fri: 8:00 AM - 7:00 PM
Sat: Closed
Sun: Closed

All Times in EST
Closed Christmas Day, New Years Day, Thanksgiving Day, Easter Sunday, Independence Day, Memorial Day, Labor Day


Email for Returns:  Returns@solidsignal.com


Distribution Facility

Signal Distribution
25225 Regency Drive
Novi, MI48375


We do offer walk-in retail services at our location.
Pickup times must be scheduled by phone. Available pickup times occur Monday thru Friday, 8:00 AM - 5:00 PM. Customer pickup service is for U.S. residents only.


Back to Back DIRECTV Midwest Commercial Deal of the Year
 ©1999-2014 Solid Signal, Signal Group LLC & Affiliates
  We accept: Checks accepted by Mail