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Thursday, October 23, 2014
 
 
 
 
 
 Solid Signal  Wi-Ex Signal Booster Frequency Asked Questions (FAQs)
Frequently Asked Questions
Wireless Extenders Cell Phone Signal Booster (PCS Only) YX500-PCS

Model:
YX500-PCS

Who needs a cell phone signal booster?
Will the Wireless Extender YX500-PCS unit work with any wireless service?
What benefits can I expect from using a Wireless Extenders product?
Why do I lose cell phone signal strength indoors?
Can I use a Wireless Extenders product in my home?
Can I use a wireless extender product in my business?
How can I tell if it will help my coverage in my home or office?
How much will my cell phone coverage be extended with a Wireless Extender?
What can I expect my cell phone signal range and strength to be inside my home or office?
How does a Wireless Extender cell phone signal booster work?
Can a wireless extender help my signal in my RV?
Where should I put my Wireless Extender base unit to get the best coverage?
Where is the best place to put my Wireless Extender signal antenna?
Is a cell phone signal booster the same as a wireless router; will it help my WIFI signal?
Can using a cell phone signal booster improve the battery life of my wireless phone?
Can I install a Wireless Extenders product myself?
Does Wireless Extenders offer professional installation?


Who needs a cell phone signal booster?

If you are tired of being part of the 35% of wireless phone users having trouble maintaining cell phone signal strength inside a home or office, you need a cell phone signal booster. In order to improve the wireless service, the cell phone signal needs to be amplified. The Wireless Extender boosts the cell phone signal inside your home or office. You won’t have to go outside or to a window to use your cell phone again.

Will the Wireless Extenders YX500-PCS unit work with any wireless service?

The Wireless Extenders YX500-PCS unit will work only in the PCS frequency range (1850 – 1990 MHz).

Most of the wireless phones in use today are in the PCS frequency. It does not work with the iDEN (Nextel) service or the cellular (824 – 896 MHz) providers. Units will be available shortly for these frequency ranges. Some wireless service providers are PCS only while others will operate in the cellular and PCS frequencies. This varies from city to city.

To determine what frequency your phone works in, please visit www.wirelessadvisor.com, type in your area code in the box provided at the top of the page. Your service provider will need to offer service in the 1900 MHz PCS band for use with the initial Wireless Extender unit. To be absolutely certain, please check with your cell phone service provider’s customer service department.

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What benefits can I expect from using a Wireless Extenders product?

You can stop suffering from dropped calls when you’re indoors.

    • Most cellular networks were built for highways -- to provide the best coverage for people in their cars. When you’re indoors, chances are you encounter dead cell zones—areas where your cell phone signal becomes weak, crackly and full of static, or where the cell phone signal drops off completely. Many building materials interfere with, or block, the cell phone signal. With a wireless range extender, you can bring that outside cell phone signal inside – where you need it the most.
        
    • You can extend the battery life of your cell phone. Because the Wireless Extender boosts the signal, the phone will consume less power to capture the cell phone signal, thus conserving the battery of the phone- enabling you to talk longer.
        
    • Many cell phone users see the benefit of replacing their expensive landline phone service because they use their cell phone the most. The problem is that in many cases the wireless coverage isn’t good in their home. Wireless Extenders’ cell phone signal booster improves the wireless coverage and will allow you to do away with that expensive landline connection. Imagine being able to cut the cord from your local telephone company!
        
    • In addition, Wireless Extender signal boosters enhances the following wireless applications:
      • Sending and receiving text messages
      • Instant messaging
      • Picture mail
      • Internet usage from your cell phone
      • PDA interactive messaging
      • 3G high-speed data
      • Downloading software
      • Security systems backup


Why do I lose cell phone signal strength indoors?

Several factors affect cell phone signal penetration into buildings, including building material (metal, concrete, wood), wall density, number of windows and building height. Cell phone signals work a little like television signals (without cable or satellite). Remember the tall antennas that used to be on every house in the neighborhood? That antenna captured the television signal and brought it into the house to the TV. Fortunately, modern technology lets us capture a cell phone signal in a similar fashion, but with a MUCH smaller antenna.

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Can I use a Wireless Extenders product in my home?

Yes, Wireless Extenders products can be used in both homes and businesses. Many consumers want to use their cell phone to replace an expensive landline phone, and many more need a stronger cell phone signal for their home office. Please note: if you rent your home, you will need to get permission from your landlord before installing an antenna on the property.


Can I use a Wireless Extenders product in my business?

Absolutely. Most businesses invest a great deal of money in cellular phone service for the benefit of owners, employees and customers. In a business situation, more than anywhere, a cell phone signal booster is a necessity, not a luxury. Please note: if you do not own your building, you will need to get permission from the property owner before installing an antenna on the property.


How can I tell if it will help extend coverage in my home or office?

You can run a simple test. If you can place a call outside your home or office, the Wireless Extender unit will help you by boosting the signal inside the building. If there is no signal outside, this unit will not give you an improvement in coverage. Remember, we can only help improve your signal strength if you have enough of a signal outside to place a call.


How much will my cell phone coverage be extended with a Wireless Extenders product?

The average coverage improvement indoors of the Wireless Extender basic unit is around 2,500 sq. feet. This is the perfect size for the typical home or office. According to the United States Census Bureau, in 2003, the average size of the American home built was 2,137 square feet.

The 2,500 sq. ft. number is an average only and represents open space. Some coverage will be greater, others smaller. Square footage will vary depending on the signal outside, type of building, foliage, installation quality, and other factors. If you need additional coverage, we offer an upgraded interior antenna, which provides a stronger directional signal.

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What can I expect my cell phone signal range and strength to be inside my home or office?

The closer you are to the base, the stronger the signal. This will vary with different conditions. Some of the conditions that will affect the improved coverage area are signal strength outdoors, the type of walls in the home, the placement of the unit and proximity to cellular towers.

Your expectations should be that your indoor coverage will be improved. You will be able to make calls where you couldn’t before. The coverage improvement will depend upon many factors. The intent of the Wireless Extender product is to bring outside coverage inside. If you want an even stronger signal, consider a more powerful signal antenna or an internal directional antenna, available as options in our online shopping cart.


How does a Wireless Extenders cell phone signal booster work?

Once installed, the Wireless Extender cell phone signal booster captures the stronger cell phone signal from the outside wireless network and amplifies the signal inside, thus improving your wireless coverage. It’s that simple.


Can a Wireless Extenders product help my signal in my RV?

The Wireless Extender will work great in a RV. Because many RVs are metal, the wireless signal gets blocked. This unit will help coverage in your RV or boat. The only requirement is AC power and a signal outside strong enough to place a call. This unit can be installed in virtually any location that wireless service needs improvement.

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Where should I put my Wireless Extender base unit to get the best coverage?

Where you need coverage the most. The Wireless Extender base unit is the component that amplifies the signal inside. The coverage is improved in a circular manner from the base unit. The farther you are away from the base unit, the weaker the signal. The base could be placed in the family room, the basement, an office, a bedroom, a home office or a central location. The unit comes with 35ft of cable to connect the exterior antenna to the interior base unit. Should you need a longer (replacement, not addition to) cable, we have them available in various lengths (40ft, 50ft, 60ft, 70ft, and 80ft lengths)


Where is the best place to put my Wireless Extender signal antenna?

The Wireless Extender signal antenna should be placed at the highest point in your house in order to “catch” the signal as it goes by. This could be in the attic or on the roof. We advise against putting the signal antenna too close to the base unit. The signal antenna should have at least 15 feet of separation from the Wireless Extenders base unit.


Is a cell phone signal booster the same as a wireless router; will it help my WIFI signal?

The Wireless Extender will not help your WIFI service. This unit is designed to work with wireless PCS phones and devices. The WIFI in your home or office uses a different frequency.

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Can using a cell phone signal booster improve the battery life of my wireless phone?

Yes! Because the Wireless Extender boosts the signal, the phone will consume less power to capture the cell phone signal, thus conserving the battery of the phone -- enabling you to talk longer.


Can I install a Wireless Extenders product myself?

The Wireless Extender system is designed to be easy to install. Detailed installation instructions are included.

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Contact us:

Signal Group LLC
SolidSignal.com
SolidSignal.tv

25225 Regency Drive
Novi, MI 48375

1-877-312-4547
Info@solidsignal.com

Canadian Customers

Phone: (248) 896-8587
Fax: (248) 476-8166



 
Hours of Operation

Mon: 9:00 AM - 8:00 PM
Tue: 9:00 AM - 8:00 PM
Wed: 9:00 AM - 8:00 PM
Thu: 9:00 AM - 8:00 PM
Fri: 9:00 AM - 7:00 PM
Sat: 10:00 AM - 5:00 PM
Sun: 10:00 AM - 5:00 PM

All Times in EST
Closed Christmas Day, New Years Day, Thanksgiving Day, Easter Sunday, Independence Day, Memorial Day, Labor Day


Email for Returns:  Returns@solidsignal.com


Distribution Facility

Signal Distribution
25225 Regency Drive
Novi, MI48375


We do offer walk-in retail services at our location.
Pickup times must be scheduled by phone. Available pickup times occur Monday thru Friday, 8:00 AM - 5:00 PM. Customer pickup service is for U.S. residents only.


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