Monday, September 26, 2016
 
 
 
 
 
 Solid Signal  Silver Sensor Shipping Information
Silver Sensor Shipping Options


At Silver Sensor, we offer all of our customers the ability to ship via FedEx Ground, FedEx Express Two Day Delivery, and FedEx Express Next Day Delivery. Shipping rates are easily calculated based on the total weight of the items in your order and that total amount is incorporated into our shopping cart application. We see this as an advantage to our customers because our shopping cart reflects a "total cost of order" while shopping.

Determining Shipping & Handling Cost(s) for Items Listed for Purchase

Determining the shipping & handling costs for any item listed on Silver Sensor is easy, simply add the item to your shopping cart! There is no requirement to buy. Adding item(s) to your cart will show you freight options and the associated costs for the items in your cart prior to placing the order.
There are no added surprise cost for shipping after you have selected the items in your cart. You can view the shipping charges for the available shipping methods at anytime during your shopping experience by "viewing your cart".

After 2:00 PM Fridays and on weekends, our shipping department processes new orders, but does not ship them until the Monday of the following week. We do not ship packages on holidays, including Memorial Day, July 4th, Labor Day, Thanksgiving Day, Christmas Eve/Day, and New Years Eve/Day.

Explanation of Silver Sensor FedEx Shipping Methods
 
FedEx Estimated Delivery Transit times for FedEx Ground service
FedEx Ground - Delivery of your item(s) is expected to occur within 4 to 7 days of the placed order date no matter what day you place your order.

FedEx Two Day Express - Your shipment is expected to be delivered to the defined shipping location 2 days from the order placement date, assuming that the order was placed before 11:00 AM EST. Saturday and Sunday are not included in delivery days.

FedEx Next Day Express - Your shipment is expected to be delivered the following business day (MON-FRI). Next Day shipping requires that your order be placed by 2:00PM EST (Mon-Thurs) to receive your item(s) the following business day. Next day shipping does not guarantee delivery before 10:30 AM, however your packages may arrive in the AM. Saturday and Sunday are not included in delivery days.

Saturday Next Day Express - Allows you the choice of having your order arrive on Saturday if you are placing an order Thursday night or before 2:00 PM EST on a Friday. Please call to set up this type of delivery service. Only available in select areas.

FedEx Address Change Charges

FedEx posts a $12.00 for an address change after a shipment is underway. If the shipping address error occurred at time of order placement by the customer during order checkout online, the customer may be subject to a $12.00 address correction charge posted to the credit card used on the particular order.

Service for customers with P.O. Boxes as shipping address

Currently, we do not ship to P.O. Box addresses. Using a P.O. Box address as the shipping address during order checkout will delay your order as we seek to obtain an alternate shipping address for the order.

Service for Customers within the 48 Contiguous States

For all addresses within the 48 contiguous states, FedEx guarantees the day of delivery for every ground package you ship. For guaranteed day-definite delivery schedules, please use the Transit Times or view a map based on your origin postal code. Scheduled delivery days are revised from time to time as changes in technology, distribution, and volume occur.

If you would like to receive your goods faster that what is provided by FedEx Ground service, please choose another shipping method during your shopping experience. You may change your shipping method at anytime by viewing your cart and selecting from the drop-down menu near the bottom of your cart.

Service for Customers in Military Locations

All packages shipped to customers located within the boundary lines of United States Military bases in the contiguous United States will automatically be charged a surcharge of $15.00 (USD). This is to cover the additional charges applied by United States Postal Service (USPS).

Service for Customers in Alaska, Hawaii, and Puerto Rico

Most packages shipped to customers located in Alaska, Hawaii, and Puerto Rico will be shipped by FedEx Ground and the freight charge will reflect the Express Two Day pricing for shipping. Customers who are shipping items purchased at Silver Sensor should choose "2nd Day Air" during order checkout as the shipping method. If you chose FedEx Ground during checkout, additional freight charges will apply and your order will be adjusted to reflect those charges. All items will we shipped FedEx Ground.

Service for Customers purchasing Antenna Towers

Shipment of large antenna towers normally requires the use of a freight line company. UPS and FedEx will not accept such large shipments. If you require a tracking number for your antenna tower order, please contact us by phone so that we may provide shipper and tracking information for your order.

Additional Information Regarding Shipping

We will ship your order from any one of our distribution centers in various areas of the country, sometimes directly from the manufacturer.






Contact us:

Signal Group LLC
SolidSignal.com
22285 Roethel
Novi, MI 48375

1-877-312-4547
Info@solidsignal.com

Canadian Customers

Phone: (248) 896-8587
Fax: (248) 306-9113



 
Hours of Operation

Mon: 8:00 AM - 8:00 PM
Tue: 8:00 AM - 8:00 PM
Wed: 8:00 AM - 8:00 PM
Thu: 8:00 AM - 8:00 PM
Fri: 8:00 AM - 7:00 PM
Sat: Closed
Sun: Closed

All Times in EST
Closed Christmas Day, New Years Day, Thanksgiving Day, Easter Sunday, Independence Day, Memorial Day, Labor Day


Email for Returns:  Returns@solidsignal.com


Distribution Facility

Signal Distribution
22285 Roethel
Novi, MI48375


We do offer walk-in retail services at our location.
Pickup times must be scheduled by phone. Available pickup times occur Monday thru Friday, 8:00 AM - 5:00 PM. Customer pickup service is for U.S. residents only.


Dish Network Authorized Retailer Solid Signal is an authorized retailer of DISH Network L.L.C. DISH, DISH Network and DISH Network logos are trademarks, registered trademarks and/or service marks of DISH Network L.L.C. and/or its affiliate(s). The DISH Network trademarks, registered trademarks and/or service marks are used under license of DISH Network L.L.C. and/or its affiliate(s).
 ©1999-2016 Solid Signal, Signal Group LLC & Affiliates
  We accept: Checks accepted by Mail