Monday, October 24, 2016
 Solid Signal  Returns & Warranties
Silver Sensor Returns & Warranties


Within 30 days of receipt of your order, you may return:

Any item in its original condition that either did not fit or was a core return. The item cannot be disassembled or damaged by incorrect installation. We are not responsible for installation errors.

Product returns that are returned for credit will be subject to a restocking fee. Special-order products are not returnable.

Returns will not be accepted for any of the following reasons:

º Original packaging is missing, incomplete, damaged or defaced
º Missing or damaged: accessories, warranty cards, manuals, etc
º Product is not in acceptable condition for resale (scratched, damage, etc.)
º Electrical parts are not returnable if plugged in or unsealed for any reason
º No Returns will be accepted without a return authorization number.

Original order shipping charges are non-refundable.

No Returns will be accepted without a return authorization (RMA#) number.

Defective Items

Silver Sensor will send a pre-paid Return Services label via email for the defective item.

Cross-Ship (Advance Replacement): All cross-ship items will only be accepted under the following conditions: Customer agrees to pay first. In order for Silver Sensor to process the accurate cross ship request, customers will have to pay for the replacement product first. Credit will be issued upon receipt of the defective item.

Products with Product Rebates:

Before submitting any product Mail-In Rebates, please be sure you are satisfied with your product and it is in perfect working condition. Once a Mail-In Rebate has been redeemed, item can not be returned.

Product Warranties

Manufacturers Warranty

All parts are covered by their respective Manufacturer Warranty. Manufacturer warranties vary and are included with your product. Please review any manufacturer warranty carefully for additional information.

We (the seller) are not responsible for any labor costs which occur as the result of the installation of wrong or defective parts.

Please be aware that:

º We can process returns and refunds only for items purchased from us. Any products purchased from another web site or a local store and returned to us will not be returned by our warehouse.
º We do not receive returns on Saturday or Sunday
º Shipping costs may be refunded only if the return is a result of a shipping error or the item in question is defective
º Custom ordered items, items that you have installed or disassembled cannot be returned
º Damaged items cannot be returned
º No refunds will be given for any reason after thirty (30) days from receipt of your order
º No Returns will be accepted without a return authorization (RMA#) number

Return Procedure:

Please contact us about items you would like to return. Include your name, order number and approximate date of purchase for faster service. You will be emailed detailed instructions to follow. Please note: it is the purchasers responsibility to cover the cost of shipping and handling to return the unwanted item.

No Returns will be accepted without a return authorization (RMA#) number.

Contact us:

Signal Group LLC
22285 Roethel
Novi, MI 48375


Canadian Customers

Phone: (248) 896-8587
Fax: (248) 306-9113

Hours of Operation

Mon: 8:00 AM - 8:00 PM
Tue: 8:00 AM - 8:00 PM
Wed: 8:00 AM - 8:00 PM
Thu: 8:00 AM - 8:00 PM
Fri: 8:00 AM - 7:00 PM
Sat: Closed
Sun: Closed

All Times in EST
Closed Christmas Day, New Years Day, Thanksgiving Day, Easter Sunday, Independence Day, Memorial Day, Labor Day

Email for Returns:

Distribution Facility

Signal Distribution
22285 Roethel
Novi, MI48375

We do offer walk-in retail services at our location.
Pickup times must be scheduled by phone. Available pickup times occur Monday thru Friday, 8:00 AM - 5:00 PM. Customer pickup service is for U.S. residents only.

Dish Network Authorized Retailer Solid Signal is an authorized retailer of DISH Network L.L.C. DISH, DISH Network and DISH Network logos are trademarks, registered trademarks and/or service marks of DISH Network L.L.C. and/or its affiliate(s). The DISH Network trademarks, registered trademarks and/or service marks are used under license of DISH Network L.L.C. and/or its affiliate(s).
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