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Solid Signal Privacy
Policy |
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Effective Date:
Sept. 28, 2006 |
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Online Privacy |
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We've all heard
about it, we're all concerned about it: Online Privacy! But just what is
Online Privacy? At Solid Signal, we believe that the issues of online
privacy and security go far beyond simply protecting customer credit
card numbers from hackers, and not SPAM mailing our customers. We
strongly believe that the privacy policy and associate practice of a
company reveal the true character of that company. |
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We hope that you find this document helpful
and informative, if you have any questions regarding what is contained
within it, please don't hesitate to send us an email to
info@SolidSignal.com.
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Scope of the Policy |
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Stuart Ryan, LLC
is a licensee of the TRUSTe Privacy Program. TRUSTe is an independent,
non-profit organization whose mission is to build user’s trust and
confidence in the Internet by promoting the use of fair information
practices. This privacy statement covers the sites
http://www.solidsignal.tv/ and
http://www.solidsignal.com/. Because this Web site wants
to demonstrate its commitment to your privacy, it has agreed to disclose
its information practices and have its privacy practices reviewed for
compliance by TRUSTe. |
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If you have
questions or concerns regarding this statement, you should first contact
Matt Faul at
info@solidsignal.com . If you do not receive
acknowledgement of your inquiry or your inquiry has not been
satisfactorily address, you should contact TRUSTe at
http://www.truste.org/consumers/watchdog_complaint.php. TRUSTe will
then serve as a liaison with us to resolve your concerns. |
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Please note also
that although some of Solid Signal's products are only sold to residents
of the Unites States, our practice of protecting your privacy knows no
borders. If you are an international visitor or customer and you share
your information with us, you too can be assured that our general
protection policy will apply equally to that information. Solid Signal's
privacy policy and its protection of personally identifiable information
applies to ALL VISITORS, acting in any capacity whatsoever. |
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The Information We Collect
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Your privacy is
extremely important to us here at Solid Signal. In the normal operation
of our business we collect personal information about you. This
statement is a full and complete disclosure about the information we
collect and how it might be used. This notice of disclosure regarding
our information collection policy applies to all information collected
or submitted on any Solid Signal websites as identified above. Solid
Signal (Stuart Ryan LLC) is the sole owner of information collected on
our websites. We do not sell, rent or share this information in ways
that are different from what is disclosed in this statement. |
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IP Addresses and Header Information
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A Web cookie, is a
parcel of text sent by a server to a web browser and then sent back
unchanged by the browser each time it accesses that server. HTTP cookies
are used for authenticating, tracking, and maintaining specific
information about users, such as site preferences and the contents of
their electronic shopping carts. The cookie that is tracked is not tied
to your personally identifiable information. |
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We log information
site-wide regarding visitor IP addresses. This information is contained
in the HTTP Header and is passed to us each time you request a page or
image from one of our sites. It is essentially your address, and lets us
know where to send the page or image that was requested. This address
does not track any personal information and is reset when you restart
your browser. |
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There is no personal information gathered by
us, or passed to us by the HTTP header. |
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Personal Information (About You)
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Solid Signal collects personal identifiable
information (PII) about consumers in a variety of ways: |
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Through a variety
of response forms and email links on its websites. These resources help
you get in touch with us for a variety of reasons. In the case of
response forms, fields not critical to the processing of the form are
made 'optional'. You could expect to see the following personally
identifiable information collected on one of these forms: |
º Your name
º Your email address
º Your telephone number (possibly multiple numbers)
º Your zip code |
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At the point of
sale we collect all information necessary to the processing of the order
being placed. Specifically, the Personally Identifiable data we collect
is: |
º Your name
º Your email address
º Your telephone number (possibly multiple numbers)
º Your address (possibly multiple addresses)
º Your financial
information (such as credit card number) |
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Through our newsletter and special offers email sign up, the Personally
Identifiable data we collect is: |
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º Your email
address |
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Through response
forms offered to give consumers an opportunity to take part in a variety
of contests and incentives. You could expect to see the following
personally identifiable information collected on one of these forms:
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º Your name
º Your email address
º Your telephone number (possibly multiple numbers)
º Your zip code |
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Cookies |
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A cookie is a small text file that you may
allow us (via your web browser settings) to place on your hard drive.
Although this sounds strange at first, it is really not dangerous at all
and doesn't endanger your privacy, your computer or the personal
information stored there. Let's take a look at why: |
VISITORZ464MYLABTFP8HF1LNJ53SX51EL496
www.solidsignal.com07143765322939363319322252029326235* |
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What you have just
seen is a typical cookie from an SolidSignal.com website. You probably
have dozens of cookies on your computer just like this one, from sites
you have visited. All of these cookies are perfectly harmless. As you
can see, even if someone else could read it, the cookie won't exactly
tell him or her a lot about you. The good news is, of course, that no
web server on the Internet can retrieve cookie information unless they
are the one that put it there, so you are safe. |
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What we use cookies for is described below. |
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The Way We Use Information |
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Now that we've
discussed the information we collect about you, you're probably
wondering what we do with it all. Allow us to take a few moments and
answer this very important question. |
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IP Addresses and Header Information
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Although the information passed to us in an
HTTP header is of a non-personal nature, many of the things we can track
are vital to our ability to bring you a high quality website that you can
enjoy and navigate easily. |
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Some of the ways we use the information we
gather from headers are: |
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· We compile and analyze log file
data to gain a cross-section representation of our visitors. This allows
us to build websites that suit the needs of our customers based on their
unique browser, operating system and screen resolution choices. |
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We compile and
analyze log file data to show us where our visitors come from. This
information helps our marketing department invest our time and resources
in only the most cost effective and efficient advertising initiatives.
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· We use the visitor's IP Address as
a temporary identifier to store the history of the visit and the contents
of the visitors shopping cart. |
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Personal Information |
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Solid Signal uses
the personal information it collects about its visitors and about people
other than its visitors, in very specific and meaningful ways that
directly relate to the manner in which it was received. Below are
detailed the ways that we use information: |
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If a visitor
emails us regarding an issue, our staff will reply to the email with the
intention of providing the information requested by the visitor. Once
the question or request for information is resolved, the visitor email
will be archived for up to 1 year and then destroyed. At no time are the
email addresses in this group sold, or used for any other purpose
whatsoever. If that visitor were to email us and include personally
identifiable information about another person, that other person's
information would likewise be used for the purpose at hand and
ultimately destroyed. |
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If a visitor fills
out one of our response forms regarding a question or request for
information, our staff will reply to the request via email or phone,
depending on the customer's wish (as specified in the form.) Once the
question or request for information is resolved, the visitor's response
form data will be archived for up to 1 year and then destroyed. If a
response form contains a checkbox option for inclusion in future
promotional mailings, and that checkbox is selected, the customer's
information will be logged in our promotional email database. If not, we
will at no time use the customer's information for any other purpose
whatsoever. For details of our policy regarding acceptable uses of
visitor email addresses, please see below. |
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The information
collected at the point of purchase from a visitor is used by us to
efficiently and effectively fulfill that order to the customer. We also
log the customer's acceptance of our sales terms, if applicable. Making
a purchase from a SolidSignal.com website will cause you to receive
several functional and necessary emails which are detailed below. A
customer may also receive a phone call as a result of an order to verify
essential information. |
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We use 3rd party
service providers to administer financial transactions and shipment of
purchased products. It is necessary for us to provide these companies
with your personally identifiable information in order to fulfill the
requested purchase and or services. These 3rd party providers are
prohibited from using your personal information for any secondary
purposes.
If you choose to
make a payment via PayPal, please be aware that you will be brought
directly to the PayPal website to conduct this transaction and any
information submitted here is done so directly to PayPal and not to
SolidSignal |
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Cookies |
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Solid Signal uses cookie technology in
several ways that do not abuse the trust or confidence of our visitors.
These ways are detailed as follows: |
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We set cookies on
certain pages where we make use of JavaScript 'pop-up' windows to
determine whether or not a visitor has been prompted by a particular
window. This increases visitor satisfaction because it means we don't
make you look at a pop-up window more than once per visit. |
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We set cookies to
recognize a returning visitor. This allows us to maintain your
individual settings, if applicable. |
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Solid Signal does
not require cookies and if you reject our cookie you may still use our
site. The only drawback is that your experience will be less convenient
and personalized.
Some of our
business partners (e.g., advertisers) use cookies on our site. We have
no access to or control over these cookies.
This privacy
statement covers the use of cookies by Solid Signal only and does not
cover the use of cookies by any business partners. |
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Solid Signal Customer E-mail Policy
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One of the most widely discussed facets of
online privacy deals with unsolicited email messages affectionately known
as SPAM. Solid Signal does not SPAM its customers and recognizes that SPAM
is a harmful and unwanted nuisance. We do, however, send email messages to
our customers under certain circumstances and would like to explain the
rules that govern our decision to do so. |
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Email Messages Resulting From an Order
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A customer who
orders product from us online (as opposed to phoning their order into
our call center) will receive an email confirmation within a few moments
that their order was successfully processed by our shopping cart. This
additional mailing is the only way in which orders placed online and
offline differ. |
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A customer who
places an order with us is agreeing to receive a certain number of
informational emails that we feel are a critical part of a confirmed
order. The number of e-mails we send are the absolute minimum that we
need to send to satisfy our needs, including shipping & tracking
confirmation and the provision of a sales receipt to the customer.
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If the customer
chooses to unsubscribe they will not receive any more direct e-mails.
Unless they purchase another product from us. Removal from the email
mailing list can be accomplished after any mailing by following the
unsubscribe instructions included with the mailing or logging into their
Solid Signal Account. |
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Email Messages Resulting From Newsletter Sign Up |
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When you place an
order or sign up for our newsletters and special offers emails you will
receive occasional emails sent by us. You may opt-out of these optional
communications at any time by accessing your account online and changing
preferences or by unsubscribing directly from the email communications
themselves. We do not share your email address with any outside
parties; however, we do send promotional offers on behalf of our
partners. |
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Tell-A-Friend |
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If you choose to
use our referral service to tell a friend about our site, we will ask
you for your friend’s name and email address. We will automatically
send your friend a one-time email inviting him or her to visit the
site. Solid Signal does not store this information and the email is for
the sole purpose of sending this one-time email. |
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Our Commitment To Data Security
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To prevent unauthorized access, maintain
data accuracy, and ensure the correct use of information, we have put in
place appropriate physical, electronic, and managerial procedures to
safeguard and secure the information we collect online. |
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· In many cases, we verify the
accuracy of the individually identifiable information by contacting our
customers and confirming the information we have after an online sale.
This process covers all of our individually identifiable information that
is collected and stored because all of this type of information is sales
related. |
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· We utilize SSL Encryption
technology to protect your online order and personal information from
theft and misuse when you are connected to our secure server. VeriSign digitally signs their secure Internet servers, so you can be sure we are
who we represent ourselves to be. |
| Our 128-Bit SSL encryption certificate is provided by GeoTrust online security providers. For
more information regarding the validity of our SSL certificate, you may click on the GeoTrust logo to the right |
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· Our Servers are locked at all times
and are only accessed by properly authorized staff. |
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· Please be aware that certain
communications, namely email and telephone conversations are not protected
by SSL encryption and third parties may unlawfully intercept or access
transmissions or private communications. |
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· Please be aware that we may be
required to disclose information about you to the government or third
parties under certain circumstances as required by law. We cooperate fully
with all law enforcement inquiries and with all third parties to enforce
their intellectual property or other rights. Further, we can (and you
authorize us to) disclose any information about you to law enforcement or
other government officials to the extent required to comply with the law.
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· In light of these last three points
therefore, although we use practices equal to or exceeding industry
standard to protect your privacy, "perfect security" simply does not exist
on the Internet. Personally identifiable information from your
communications sent to us via an unsecured means (such as email) may be
intercepted by a third party and may not remain secure. |
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Legal Disclaimer |
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Please be aware that we may be required to disclose information about
you to the government or third parties under certain circumstances as
required by law. We cooperate fully with all law enforcement inquiries
and with all third parties to enforce their intellectual property or
other rights. Further, we can (and you authorize us to) disclose any
information about you to law enforcement or other government officials
to the extent required to comply with the law. |
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Our Employees and Your Privacy |
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Of course we realize
that any policy or set of procedures is only as good as the men and
women who implement it. Solid Signal has a well-trained, professional
staff that is committed to your satisfaction. We recognized early how
important the issue of privacy would be to our customers and implemented
an employee privacy awareness program that has had great results. Each
of our employees has read and fully understands the implications of this
document and is committed to making our company a safe and
customer-friendly place to do business. |
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External
Links |
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Our websites may contain links to other
destinations on the World Wide Web. Please be aware that Solid Signal has
not reviewed and is not responsible for the privacy practices of other
companies. |
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Our Commitment To Children's Privacy
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We understand that protecting the privacy of
the very young is especially important. For that reason, we never collect
or maintain information at our website from those we actually know are
under 18, and no part of our website is structured to attract anyone under
18. |
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Changes to this Policy |
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If we decide to
change our privacy policy, we will post those changes to this privacy
statement, the homepage, and other places we deem appropriate so that
you are aware of what information we collect, how we use it, and under
what circumstances, if any, we disclose it. We reserve the right to
modify this privacy statement at any time, so please review it
frequently. If we make material changes to this policy, we will notify
you here, by email, or by means of a notice on our homepage. |
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Miscellaneous |
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If a user chooses to
submit a testimonial the following personal information will be
displayed with their posting (example: first name, last initial, city
and state). We do this to protect your identity; however, please take
care not to include any personally identifiable information within your
submitted testimonial as we cannot control other’s use of this
information. |
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In addition to the above disclosure of
policy and procedure, there are several other facts that we believe you
should be aware of when evaluating our privacy policies and practices.
These additional facts are: |
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Solid Signal is not part of any licensing group. |
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Solid Signal does not utilize any profile-based advertising on-site.
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Contacting Us |
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If you have any
questions or concerns regarding our privacy policies and practices we
would truly like to hear from you. What are your concerns about privacy?
What can we do to explain the issue to you better? Please direct your
questions, comments and concerns to us at
info@SolidSignal.com. |
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How to Verify, Correct or Remove
Information in Our Database |
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You can verify your
inclusion in our database (or review all of your personally identifiable
information that we have collected and maintain) by accessing your
account online or contacting us at
info@SolidSignal.com.
You can correct factual inaccuracies in your personally identifiable
information or make updates by editing the information in your online
account or by sending us a request that credibly shows the error. To
protect your privacy and security, we will take reasonable steps to
verify your identity before making corrections. |
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You can remove
yourself from our database by contacting us with a request to do so.
Your removal shall not include removal from our order database if there
is an actual transaction in your name. Although we will agree to protect
your personal information from future use, we cannot remove a record of
a past transaction. |
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Contact us:
Signal Group LLC
SolidSignal.com
SolidSignal.tv
25225 Regency Drive
Novi, MI 48375
info@solidsignal.com
1-866-374-4625 |
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