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Solid Signal Returns &
Warranties |
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Returns |
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Within 30 days of receipt of your order, you may return: |
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Any
item in its original condition that either did not fit or was a core
return. The item cannot be disassembled or damaged by incorrect
installation. We are not responsible for installation errors.
Product returns that are returned for credit will be subject to a fifteen
percent (15%) restocking fee. Special-order products are not returnable.
Returns will not be
accepted for any of the following reasons:
- Manufacturers
original packaging is missing, incomplete, damaged or defaced.
- Opened
prerecorded media, movies, music, software, etc
- Opened expendable
items batteries, discs, tapes, etc
- Missing or
damaged: accessories, warranty cards, manuals, etc.
- Product is not in
acceptable condition for resale (scratched, damage, etc.).
- Electrical parts
are not returnable if plugged in or unsealed for any reason.
- Any equipment, or part of
packaged item that may require contact with a human orifice, such as
headphones, microphones, etc.
- XM Radio Receivers that
have been activated are ineligible for resale and will not be eligible
for return or refund.
No
Returns will be accepted without a return authorization number.
Original order Shipping charges are non-refundable.
FREE
Shipping Items:
On items that were sold as "FREE Ground Shipping",
it is the
customers responsibility to pay the actual cost to ship the item to the
customer in the original shipment as well as the shipping charges to
ship the item back to us. |
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DEFECTIVE ITEMS: |
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Solid Signal will send
a pre-paid UPS Return Services label via email for the defective item.
Cross-Ship
(Advance Replacement): All cross-ship items will only be accepted
under the following conditions: Customer agrees to pay first. In order
for Solid Signal to process the accurate cross ship request, customers
will have to pay for the replacement product first. Credit will be
issued upon receipt of the defective item. |
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DIRECTV Satellite Receivers: |
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DIRECTV satellite
receivers come with either a 90-Day or 1-Year parts and labor
manufacturer's warranty. Solid Signal will accept inactivated* satellite
receivers for up to 30 days from the date of purchase. Customers with
receivers that have been activated with DIRECTV must contact the
manufacturer for service and repair. This includes the High Definition
Tivo DVR (HR10-250) receiver. Please check your owners manual for
manufacturer contact information.
* Activated
satellite receivers have been logged with DIRECTV as a useable device
for receiving and watching DIRECTV signal broadcasts.
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Special Order Items (i.e. Blonder Tongue, AVCOM, etc) |
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Items purchased from
Solid Signal on special order from the manufacturer are not returnable.
Examples of special order items may include, but are not limited to;
Professional headed equipment that must be configured by the
manufacturer, antenna towers (all sizes), items ordered from
manufacturer not listed for purchase on our web site. |
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OPEN
BOX ITEMS: |
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Solid Signal does not
offer returns on Open Box Items. All sales are final. Open Box Items
have been surveyed by our technicians and found to be in perfect working
condition. All parts and instructions available at the time of Open Box
Item listing are included in the item packaging. |
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Product Warranties |
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Extended Product Warranties: |
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See
RepairMaster
Extended Product Warranties |
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Manufacturer's Warranty: |
All parts are covered
by their respective Manufacturer Warranty. Manufacturer warranties vary
and are included with your product. Please review any manufacturer
warranty carefully for additional information.
We (the seller) are not responsible for any labor costs which occur as the
result of the installation of wrong or defective parts.
Please be aware that:
We can process returns and refunds only for items
purchased from us. Any products purchased from another
web site or a local store and returned to us will not
be returned by our warehouse.
We do not receive returns on Saturday or Sunday.
We can refund shipping costs only if the return is a
result of a shipping error.
Custom ordered items, items that you have installed or
disassembled cannot be returned.
Damaged items cannot be returned.
No refunds will be given for any reason after thirty
(30) days from receipt of your order. |
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Return Procedure: |
Please
contact us about items you would like to
return. Include your name, order number and approximate date of purchase
for faster service. You will be emailed detailed
instructions to follow. Please note: it is the purchaser's
responsibility to cover the cost of shipping and handling to return the
unwanted item.
No Returns will be accepted without a return
authorization (RMA#) number. |
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