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Solid Signal Returns & Warranties
Within 30 days of receipt of your order, you may return:

Any item in its original condition that either did not fit or was a core return. The item cannot be disassembled or damaged by incorrect installation. We are not responsible for installation errors.

Product returns that are returned for credit will be subject to a fifteen percent (15%) restocking fee. Special-order products are not returnable.

Returns will not be accepted for any of the following reasons:

  1. Manufacturers original packaging is missing, incomplete, damaged or defaced.
  2. Opened prerecorded media, movies, music, software, etc
  3. Opened expendable items batteries, discs, tapes, etc
  4. Missing or damaged: accessories, warranty cards, manuals, etc.
  5. Product is not in acceptable condition for resale (scratched, damage, etc.).
  6. Electrical parts are not returnable if plugged in or unsealed for any reason.
  7. Any equipment, or part of packaged item that may require contact with a human orifice, such as headphones, microphones, etc.
  8. XM Radio Receivers that have been activated are ineligible for resale and will not be eligible for return or refund.

No Returns will be accepted without a return authorization number.

Original order Shipping charges are non-refundable.

FREE Shipping Items:

On items that were sold as "FREE Ground Shipping", it is the customers responsibility to pay the actual cost to ship the item to the customer in the original shipment as well as the shipping charges to ship the item back to us.
DEFECTIVE TEMS:
Solid Signal will send a pre-paid UPS Return Services label via email for the defective item.

Cross-Ship (Advance Replacement): All cross-ship items will only be accepted under the following conditions: Customer agrees to pay first. In order for Solid Signal to process the accurate cross ship request, customers will have to pay for the replacement product first. Credit will be issued upon receipt of the defective item.
OPEN BOX ITEMS:
Solid Signal does not offer returns on Open Box Items. All sales are final. Open Box Items have been surveyed by our technicians and found to be in perfect working condition. All parts and instructions available at the time of Open Box Item listing are included in the item packaging.
Product Warranties
Extended Product Warranties:
See RepairMaster Extended Product Warranties
Manufacturer's Warranty:
All parts are covered by their respective Manufacturer Warranty. Manufacturer warranties vary and are included with your product. Please review any manufacturer warranty carefully for additional information.

We (the seller) are not responsible for any labor costs which occur as the result of the installation of wrong or defective parts.

Please be aware that:

We can process returns and refunds only for items purchased from us. Any products purchased from another web site or a local store and returned to us will not be returned by our warehouse.

We do not receive returns on Saturday or Sunday.

We can refund shipping costs only if the return is a result of a shipping error.

Custom ordered items, items that you have installed or disassembled cannot be returned.

Damaged items cannot be returned.

No refunds will be given for any reason after thirty (30) days from receipt of your order.
Return Procedure:
Please contact us about items you would like to return. Include your name, order number and approximate date of purchase for faster service. You will be emailed detailed instructions to follow. Please note: it is the purchaser's responsibility to cover the cost of shipping and handling to return the unwanted item.

No Returns will be accepted without a return authorization (RMA#) number.
 
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