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Solid Signal Privacy Policy

Our commitment to Privacy

This Privacy Policy describes how Solid Signal (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from https://www.solidsignal.com/ (the "Site") or otherwise communicate with us (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

We may modify this Privacy Policy at any time and will post the current version on the Solid Signal site. We encourage you to periodically review our Privacy Policy to stay informed about how we are using the information we collect.

What Information we do we collect

Information That You Provide Us

Basic contact details including your name, address, phone number, email. Order information including your name, billing address, shipping address, credit or debit card and payment information, expiration date, CVV code, email address, phone number, and other personal information.Account information including your username, password, security questions. Shopping information including the items you view, or put in your cart. Customer support information including the information you choose to include in communications with us, for example, when sending a message through the Services.

To Protect our customers, the public and our business against risks and crime, we may collect personal information to prevent and detect fraud and abuse in order. Some features of the Services may require you to directly provide us with certain information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing these features.

Telephone Calls with Solid Signal

We constantly review our own performance to ensure that we're providing exceptional service and support. Some phone calls are recorded or monitored for training purposes.

Web Site Use Information

We collect and analyze technical information about how customers interact with Solid Signal web sites including, but not limited to, IP addresses, MAC address or other device identifier, browser types, operating systems, pages and content viewed and clicked, links, the state and country from which you access the websites, dates and times of your visit, and other information.

Google Analytics: Solid Signal may use Google Analytics to evaluate use of the Signal Group web sites for our internal purposes such as evaluating usages of the Our web sites. To learn how Google Analytics collects and processes data, please visit: How Google uses data when you use our partners’ sites or apps.

Information We Obtain from Third Parties

Finally, we may obtain information about you from third parties, including from vendors and service providers who may collect information on our behalf, such as:

Companies who support our Site and Services. Our payment processors, who collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payment in order to fulfill your orders and provide you with products or services you have requested, in order to perform our contract with you.

When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, we, or third parties we work with, may automatically collect certain information using online tracking technologies such as pixels, web beacons, software developer kits, third-party libraries, and cookies.

Any information we obtain from third parties will be treated in accordance with this Privacy Policy. We are not responsible or liable for the accuracy of the information provided to us by third parties and are not responsible for any third party's policies or practices.

Cookies

Like many websites, we utilize a standard technology called "cookies" to differentiate you from other shoppers and to store and retrieve information about your interaction with the website, like the items in your shopping cart for example. A cookie is a small text file that is placed on your computer when you access a Signal Group web site and allows us to recognize you each time you visit. We may use cookies to:

  1. Enhance or personalize your usage of the web sites and shopping experience.
  2. Allow you to use Solid Signal site without having to re-enter your user name and password.
  3. Monitor the web sites usage.
  4. Manage the web sites.
  5. Improve the web sites and our products and services, including providing you with interest-based ads. For more information on our advertising, see below “Internet-Based Advertising.”

If you choose, you can set your browser to reject cookies or you can manually delete individual cookies or all of the cookies on your computer by following your browser’s help file directions. However, if your browser is set to reject cookies or you manually delete cookies, you may have some trouble accessing and using some of the pages and features that are currently on the Our web sites, or that we may put on the Our web sites in the future. Note that browser-management tools for cookies are outside of our control and we cannot guarantee their effectiveness.

Suspected Crime Information

To protect customers, the public and our business against risks and crime, we may collect personal information to prevent and detect fraud and abuse in order.

How We Use Your Information

We use collected information for the purpose of administering our business activities such as completing and tracking orders, customer service, communicating with customers, administering promotions, customizing the shopping experience, troubleshooting, improving the website design and functionality, and other business uses.

We may combine the information we collect through cookies, web beacons, or other technology tools with other information we have collected from you or information from other sources.

We do not intentionally share your information with third parties except as required by law or to facilitate business operations (such as shipping partners and payment processors).

Interest-Based Advertising

We may use third-party advertising companies that use tracking technologies to serve our advertisements across the Internet. These companies may collect information about your visits to our web sites and other websites and your interaction with our advertising and other communications. These advertising companies serve ads on behalf of us and others on non-affiliated sites, and some of those ads may be personalized, meaning that they are intended to be relevant to you based on information collected about your visits to the Our web sites and elsewhere over time.

How We Protect Your Information

In order to protect your information, we maintain reasonable and appropriate measures designed to maintain information we collect in a secure manner. We have put in place appropriate electronic, physical, and administrative safeguards. Still, even though we follow reasonable procedures to try to protect the information in our possession, no security system is perfect, and we cannot promise, and you should not expect, that your information will be secure in all circumstances.

If you suspect a data breach, please contact us by emailing info@solidsignal.com or calling us at 1-877-312-4547.

How You Can Review or Correct Your Information

We respect your right to access and correct your personal information. To review or correct your personal information, or to change your communication preferences, please call us at 1-877-312-4547. Our sales representatives will be glad to help. You may choose to stop receiving promotional communications at any time. If you have subscribed to any of our email newsletters, you may unsubscribe anytime.

Children

Our web sites are not directed to children and we do not knowingly collect any personal information from children under the age of thirteen without verifiable parental consent. If you believe that a child has provided personal information to us, please contact us promptly as described below, and we will endeavor to investigate and delete such information from our systems.

Blog and Forums Disclosure

If you use a bulletin board, blog, or chat room on this website, you should be aware that any personally identifiable information you submit there can be read, collected, or used by other users on these forums, and could be used to send you unsolicited messages. We are not responsible for the personally identifiable information that you choose to submit in these forums.

Right to Lodge Complaints

We are transparent about the ways in which we collect and use personal information and welcome your questions and concerns. If you have any concern or complaint about the way we handle your personal information, please contact us as described below. To the extent you believe we have not addressed your concerns or otherwise choose to do so, you have the right to lodge a complaint with a supervisory authority in the country where you reside and/or in the United States. For information on how you can file a privacy complaint with the Federal Trade Commission, please visit: https://reportfraud.ftc.gov/

Your Consent

By using our website you consent to our collection and use of your personal information as described in this Policy. If we change our policies and procedures, we will post those changes on our websites to keep you aware of what information we collect, how we use it and under what circumstances we may disclose it.

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