Solid Signal® Returns & Warranties
Return Procedure:
Please contact us about items you would like to return. Include your name, order number and approximate date of purchase for faster service. You will be emailed detailed instructions to follow. Please note: it is the purchasers responsibility to cover the cost of shipping and handling to return the unwanted item. You can start the return process here.
Returns within 30 days of receipt of your order, you may return:
Any item in its original condition. The item cannot be disassembled or damaged by incorrect installation. We are not responsible for installation errors. Product returns that are returned for credit will be subject to a restocking fee. Non-Cancellable/Non-Returnable products are not returnable.
Returns will not be accepted for any of the following reasons:
- - Manufacturers original packaging is missing, incomplete, damaged or defaced
- - Opened expendable items batteries, discs, tapes, etc
- - Missing or damaged: accessories, warranty cards, manuals, etc
- - Product is not in acceptable condition for resale (scratched, damage, etc.)
- - XM Radio Receivers that have been activated are ineligible for resale and will not be eligible for return or refund
- - No Returns will be accepted without a return authorization number.
- - Original order shipping charges are non-refundable
- - A 25% restocking fee will be applied to your order if the return is unauthorized
Defective Items
Solid Signal will send a pre-paid Electronic Return Label via email for the defective item.DIRECTV Satellite Receivers
DIRECTV satellite receivers come with a 90-Day parts and labor manufacturers warranty. Solid Signal will accept inactivated* satellite receivers for up to 60 days from the date of purchase. Customers with receivers that have been activated with DIRECTV must contact the manufacturer for service and repair. This includes DIRECTV high definition DVR receivers. Please check your owners manual for manufacturer contact information.
* Activated satellite receivers have been logged with DIRECTV as a usable device for receiving and watching DIRECTV signal broadcasts.* Excludes DIRECTV Gemini Air units
Clearance Items
Solid Signal does not offer returns on Clearance Items. All sales are final.Manufacturers Warranty
All parts are covered by their respective Manufacturer Warranty. Manufacturer warranties vary and are included with your product. Please review any manufacturer warranty carefully for additional information.We (the seller) are not responsible for any labor costs which occur as the result of the installation of wrong or defective parts.