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Shipping Information


Our fulfillment team is dedicated to packing your orders promptly. However, if an order is placed after 1:00 PM Eastern Standard Time, it may not be shipped until the next business day. Shipping rates are simply calculated based on the total weight, dimensions, and destination of the items in your order. Some orders may be shipped in multiple packages; we do not charge additional fees when this is the case.

Customer Pickup Services

We offer customer pickup service at our Novi, Michigan location for a select number of products. Pickup times must be scheduled by phone. Available pickup times occur Monday thru Friday, 9:00 AM - 4:00 PM EST.

Determining Shipping & Handling Cost(s) for Items Listed for Purchase

To see shipping costs for your items, add the item to your cart. Then, click or tap "checkout" at the top of any page. You will have the option to change the shipping address and shipping speed before you buy. There are no additional costs for shipping within the contiguous USA. (See below for shipments outside the contiguous USA)

Our shipping department continues to process new orders after 1:00 PM EST on business days, but will not restart shipping orders again until the Monday of the following week. We do not ship packages on holidays including Memorial Day, July 4th, Labor Day, Thanksgiving Day, Christmas Eve/Day, and New Year’s Eve/Day.

Shipping to P.O. Boxes

FedEx does not ship to P.O. Boxes. A Solid Signal rep may contact you if there is a shipping issue when a P.O. Box has been entered as the shipping address for an order.

Explanation of Solid Signal Shipping Methods


Ground - On standard item orders, delivery of your item(s) is expected to occur within 2 to 7 business days of the placed order date no matter what day you place your order.

Second Business Day - Your shipment is expected to be delivered to the defined shipping location 2 business days from the order placement date, assuming that the order was placed by 1:00PM EST. Saturdays and Sundays are not included as a shipping or delivery day.

Next Business Day - Your shipment is expected to be delivered the following business day (MON-FRI). Next Day shipping requires that your order be placed by 1:00PM EST (Mon-Thurs) to receive your item(s) the following business day. Next day shipping does not guarantee delivery before 10:30 AM. Saturdays and Sundays are not included as a shipping or delivery day.

Free Shipping - If a product is offered with free shipping, the shipping method is limited to ground shipping or equivalent and is only available for shipping addresses located within the 48 Contiguous States.

Freight Delivery Guidelines

Receiving and Inspecting your Shipment

The responsibility of the customer/recipient is as follows:

  • - Be present and accept delivery of freight goods
  • - Before signing for the shipment inspect for damages and ensure contents have been received in their entirety
  • - Inform the driver of any issues before they leave
  • - If your shipment has been damaged, it is the responsibility of the customer to report the damages on the Bill of Lading (BOL)
  • - Take pictures of the damages to the packaging or item
Please call us so that we may start a damage claim with the freight carrier. Failure to inspect for damages at the time of delivery could result in any damage claim made thereafter being voided by the freight carrier.

Service for Customers in Alaska and Hawaii

Ground shipping is not available for Alaska or Hawaii.

Service for International Customers

We do not currently ship to international customers.

Service for Customers purchasing Antenna Towers

Shipment of large antenna towers normally requires the use of a freight line company. UPS and FedEx will not accept such large shipments. If you require a tracking number for your antenna tower order, please contact us by phone so that we may provide shipping and tracking information for your order.

Additional Information Regarding Shipping

We will ship your order from any one of our distribution centers in various areas of the country, and occasionally directly from the manufacturer.

Your package may not specifically say "Solid Signal" on the box.

Please do not return the package under the assumption that it is something you did not order. This is done to give you the fastest shipping experience possible.