DIRECTV Error Codes and Solutions
DIRECTV Error Codes and Solutions
Published on
April 2nd, 2025
Troubleshooting DIRECTV Error Codes Starts Here
Are you seeing an error message on your DIRECTV receiver? Don’t worry — you don’t need to wait for a technician. At Solid Signal, an authorized DIRECTV dealer, we’ve created this up-to-date list of DIRECTV error codes to help you identify and resolve common issues fast. Whether you're dealing with a signal problem, access card error, or internet connection issue, this guide provides clear explanations and solutions.
Need more help? Email us at info@solidsignal.com — we’re here to get you back to watching TV as soon as possible.
| Error Code | Issue | Cause / Resolution |
|---|---|---|
| 14, 15, 18, 19 | On Screen Text: “Internal Storage Error Detected. A problem was detected reading your internal storage device. Please call Customer Service at 1-800-DIRECTV and report the diagnostic code displayed below | What to do: Select “Reboot” to reset Receiver. If still a problem: Do NOT try to reformat from the front panel. Replace Receiver. |
| 22 | Internal Storage Error Detected. | The HDDVR was rebooted while uploading new hard drive firmware. Replace receiver. |
| 201 | (GEMINI ONLY) There is a problem with your username or password. | Check your username and change your password if necessary at ATT.com or DIRECTV.com. If you are unable to change your password, call DIRECTV. |
| 203 | Your account is past due and services have been reduced to a minimum level. | Make sure your bill is current at ATT.com or DIRECTV.com. |
| 215 | (GEMINI ONLY) Device has been tampered with and content cannot be displayed. | Device must be returned and replaced. |
| 216 | (GEMINI ONLY) Device not connected to internet. During this 30-day window you can still watch your DIRECTV but will not have access to third party apps | Connect device to your home network. Select Get Connected when displayed on-screen |
| 217 | (GEMINI ONLY) Device not connected to internet for more than 30 days. You won’t be able to watch DIRECTV until it’s connected. | Connect device to your home network. Select Get Connected when displayed on-screen. |
| 218 | (GEMINI ONLY) Device in Developer Mode and content cannot be displayed. | Device must be returned and replaced. |
| 219 | (GEMINI ONLY) Critical software update required. | Device requires a software update to continue working properly. |
| 392 | (GEMINI ONLY) **UNCONFIRMED** Unexpected internet connection error | Check your router or internet setup and remove unneeded rules or access restrictions. |
| 611, 612, 613 | No servers detected. | Check cabling or look for a problem with the Genie DVR. |
| 614, 615, 616 | Video connection lost between your Genie client and the Wireless Video Bridge or main Genie receiver. | Check cabling or look for something blocking the wireless signal. |
| 617, 618, 619 | Video connection lost between your receiver and the main Genie receiver. | Check cabling. |
| 620, 621, 622, 623, 624, 625 | Video connection lost between your receiver and the main Genie receiver. | Check cabling, reboot main Genie DVR, then reboot client. |
| 651 | (GEMINI ONLY) Your HDMI cable is connected to the main Genie receiver instead of the Gemini device. | Connect the HDMI cable straight to the TV, disconnect the colocated Genie DVR from the TV, or change the input on the TV. |
| 711 | Access Card Is Not Active | Customer Service (CS) needs to activate. |
| 721 | Service Isn’t Authorized | CS needs to authorize. Can also indicate a blackout condition (sports programming) |
| 722 | Service Expired | IRD was unplugged for an extended period, reconnect IRD & have CS reauthorize. |
| 724, 725 | Authorization or Paring Expired Issue | Contact DTV to resend Pairing or Resend All Authorizations. Issuemay be related to 920 OSD so also troubleshoot as if present. |
| 726 | Wrong or Missing RID Number | Verify RID from TV screen & have CS reauthorize. |
| 727 | Program Not Available in Your Area | Have CS verify address and resend authorizations. If still not available have CS check for “Blackouts” or FCC “Viewing Restrictions”. For Ext 731-743: IPPV is an option; it may not be available for all customers depending on the quality and capacity of their phone lines. For customer who cannot use IPPV they have 3 other options: 1. Go to DIRECTV.com . 2. Call 888-233-7563. |
| 731 | Access Card Full | Run IRD “system test” to make sure phone is OK. If not OK, troubleshoot phone line. If OK, have CS force a callback (est. time approx. 2 minutes). If a forced callback does not succeed see above reminder: “For Ext 731-743”. – Related OSD is 780 for broadband connected boxes. |
| 732 | IPPV Purchase Limit Reached | IRD needs to call to download PPV information. Once it is downloaded the limit will be once again available. Follow procedure for “731- Access Card Full” Limits are to protect the customer as well as assure DIRECTV is able to collect on purchase. – Related OSD is 781 for broadband connected boxes. |
| 733 | IPPV Ordering Disabled | 60 days with no callback, either resolve callback issue or disable IPPV flag and resend all authorizations. Contact DTV – Related OSD is 777 for broadband connected boxes. Follow procedure for “731- Access Card Full”. |
| 734 | Unable to Request IPPV | IPPV flag set to No in the billing system. Contact DTV. |
| 736 | IPPV (Interactive Pay Per View) has been disabled due to STB not successfully completely a callback. | 60 days with no callback, either resolve callback issue or disable IPPV flag and resend all authorizations. Contact DTV – Related OSD is 777 for broadband connected boxes. |
| 741, 742, 743 | PPV Data was Missing | Conflict between your current billing information and authorized services. PPV event, day and time needs to be escalated by CS to the DIRECTV Support Center; resolution is normally 1 business day. |
| 745, 746 | General access card error | Follow these steps: 1) Have CS resend authorization 2) Reset IRD 3) Have CS send replacement card. |
| 752 | Information Update Error IRD cannot accept a software download or new data updates with the current access card. OSD may appear when access cards are being re-paired with IRDs. | Follow these steps: 1) Have CS resend authorization 2) Reset IRD 3) Have CS send replacement card. |
| 761, 762 | Insert Your Card or MRR Service | Access card isn’t all the way in the IRD. Remove & reinsert card. |
| 763 | Access Card Expired | Access card is an older version (period) card. 1) Have CS order new card or activate replacement card 2) If card replaced, have CS resend authorizations 3) If OSD continues, reset IRD 4) Replace IRD. When *troubleshooting this issue tune to channel 377 to verify if programming has returned. |
| 764 | Wrong Access Card Inserted Access card in IRD does not match what is listed with authorization system. | Have CS verify & update information. Have CS reauthorize and then reset IRD. If OSD continues, note the following: 1) account information (customer name, account number, telephone number) 2) access card number 3) IRD serial number 4) RID number 5) Have CS supervisor escalate to DIRECTV Support Center. Note: resolution is normally 1 business day. |
| 765 | Please insert your new access card. | Insert new access card. |
| 771 | Searching for Satellite | Main Check: 1) Peaking 2) Line of sight 3) Connections 4) Distribution system 5) Hardware |
| 772 | No guide data. | Signal or broadcast issue. Occasionally seen after rain fade. |
| 773 | Hard drive automatic repair | Wait until repair is completed. If another error message appears, replace receiver. |
| 774 | An error has been detected on your receiver’s hard drive. | Replace receiver. |
| 775 | Problem Communicating w/ Dish | SWiM power inserter may need to be plugged in. The network can’t detect the SWiM due to power loss to the SWiM. No SWiM installation is present |
| 776 | Problem Communicating w/ Dish | Too many receivers or tuners are connected to the SWiM. Test with SWiM meter and upgrade to SWiM 16 if necessary |
| 782 | Problem Communicating w/ Dish | Check all cabling throughout the installation. |
| 792 | Antenna Problem | Loss of signal from over-the-air antenna. |
| 920 | “Missing Guide Info: Your receiver has not received guide information from the satellite for the past (3-13) hours. Please contact DIRECTV Customer Service (920).” This is normally a signal issue and often occurs because the customer cannot get the 119 signal. | The installation needs to be inspected for the root cause as to why the IRD is receiving this OSD. |
| 921 | You are attempting to view 4K Ultra HD programming without the proper equipment. | Replace your Genie Mini Client with a 4K Genie client |
| 927 | An error occurred when downloading On Demand movies or shows. | Check your internet connection. If on a Genie, go through the “Reconnect Now” procedure. |
| 928 | Your Wireless Video Bridge has lost power, has a poor signal, or is rebooting, or you have replaced the Genie receiver and need to reset the wireless connection. | Check all connections. If necessary, reset the wireless connection through the Genie menus. |